August 2014 - last edited February 2020 by EA_Mai
Hi everyone and welcome to the Answer HQ!
Below is a compiled list of links to all the current issues and information relating to the Sims 4 that will help you and answer your questions.
The Sims 4 Bug Reports Section
Please post here if you are reporting or experiencing a bug - not in the technical forum
Please post in this board if you are a Mac player and are experiencing any sort of issues - not in the technical forum
Index for FAQ
General Information:
[READ FIRST] Troubleshooting your game - by crinrict
Troubleshooting steps that can help with several game problems.
[INFO] The Sims 4 Installation / Release Order - by SandArcher
A list of the Sims 4 games
[INFO] The Sims 4 System Requirements
A list of the minimum system requirements for the Sims 4
[INFO] Sims 4 - Patch Notes - by EA_Nils
Keep an eye on this thread for all the patch notes
[ISSUE] Choosing Language - Please Post Here - by crinrict
Post here if you are having language related problems with installation
[FAQ] Manually uninstalling The Sims 4 - by MopMustache
Quick easy steps for a safe and clean uninstall
[FAQ] Sims 4 and Origin Access - by crinrict
Answers to the most frequent questions related to The Sims and Origin Access
[READ FIRST] Legacy Edition: No Gallery/ Packs not appearing - by crinrict
Missing the Gallery or some packs while playing The Sims 4 Legacy Edition? Understand why here.
Help Tutorials:
Tips and tricks for playing The Sims™ 4
The Sims 4 Rewards - by EA_Ursula
How you can benefit from your Sims 3 games for the Sims 4
The ins and outs of the new sharing feature.
Learn how to be on Facebook while in-game
Learn about the purpose of this newly added folder
Are there Achievements in the Sims 4?
Find out where to find them in-game
How does the Custom Music Folder work?
Listen to your own music while enjoying the Sims 4
How to start The Sims 4 in Windowed mode - by EA_David
Helpful if you had set your resolution in the game to something unsupported by your monitor
Sims 4 Gallery App - by EA_Nils
Keep an eye on the gallery while you play the Sims 4
The Sims - Your Guide to Splitting and Merging Households
All you need to know about moving and splitting households
What to try if you are having issues to open the cheat console
General Technical Queries:
[INFORMATION] Can I run it? - by crinrict
Find out if your computer can manage the Sims 4
[FAQ] Serial Codes, Game Activation and Download issues - by crinrict
Step-by-step instructions on basic registration and downloading
[FAQ] Installation, Updating, and Startup Issues - by crinrict
Basic guidelines to starting your game
[FAQ] Sims 4 Crashes - by crinrict
Suggestions and explanations for crashing
[FAQ] 32 bit OS Support/Legacy Edition - by crinrict
Please post here if you've questions regarding 32 bit OS Support/Legacy Edition
Unrecognized Video Card - by crinrict
Suggestions and explanations for graphics cards related error messages
Setting Up a Graphic Card Gaming Profile - by EA_Kristi
Instructions for setting up your graphics card gaming profile
Specific Game Issues and Errors:
[FIXED] Error 102/122 - Patch 1.36 edition by crinrict
Check the numbers after the 102/122 and the post for different solutions.
[SOLUTION] Savegame was saved with a newer version - by crinrict
Error messages with loading saves
[PLEASE READ] Map Reloading by crinrict
Trying to load a lot just reloads the map instead of the lot
[SOLUTION] Fix problem when Sims 3 or Sims 4 won't reinstall
Install button just goes back to install without actually installing the game.
[WORKAROUND] Gallery tells that house uses custom content
[SOLUTION] Fix for no sound in Sims 4
[PLEASE POST HERE] Sims can't cook anymore by crinrict
When I tell my Sim to cook something, they refuse to do it - they just stand around or they wave as if they can't get to something.
[PLEASE POST HERE] Black Checkered Sims with Question Marks by crinrict
The Sims 4 on MAC:
[FAQ] The Sims 4 on MAC - by EA_Nils
Everything you need to know about the Sims 4 on MAC
Running Windows on your MAC - by caspinwall
How you can run Windows and therefore the Sims on your MAC
[Read first] Guides and Troubleshooting - by Bluebellflora
How to use the Sims 4 on Mac, list of bugs, and troubleshooting tips
The Sims 4 CAS Demo:
[Info] The Sims 4 Create a Sims Demo Registration - by EA_Nils
How to register and possibly obtain a code for the demo
[INFORMATION] Sims 4 CAS Demo - by crinrict
Everything you need to know about the demo
[TECHNICAL DIFFICULTIES] Sims 4 CAS Demo READ FIRST - by crinrict
Issues you might be facing with the demo