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[READ FIRST] Known issues, links, guides and FAQs

by Andromache2013

Original Post


[READ FIRST] Known issues, links, guides and FAQs

[ Edited ]
Hero (Retired)

Hi everyone and welcome to the Answer HQ!


Below is a compiled list of links to all the current issues and information relating to the Sims 4 that will help you and answer your questions.


The Sims 4 Bug Reports Section

Please post here if you are reporting or experiencing a bug - not in the technical forum


The Sims Mac Section 

Please post in this board if you are a Mac player and are experiencing any sort of issues - not in the technical forum



Index for FAQ




General Information:


[READ FIRST] Troubleshooting your game - by crinrict

Troubleshooting steps that can help with several game problems.


[INFO] The Sims 4 Installation / Release Order - by SandArcher

A list of the Sims 4 games 


[INFO] The Sims 4 System Requirements 

A list of the minimum system requirements for the Sims 4


[INFO] Sims 4 - Patch Notes - by EA_Nils

Keep an eye on this thread for all the patch notes


[ISSUE] Choosing Language - Please Post Here - by crinrict

Post here if you are having language related problems with installation  


[FAQ] Manually uninstalling The Sims 4 - by MopMustache

Quick easy steps for a safe and clean uninstall


[FAQ] Sims 4 and Origin Access - by crinrict

Answers to the most frequent questions related to The Sims and Origin Access


Help Tutorials:


The Sims 4 Player's Guide

Tips and tricks for playing The Sims™ 4


The Sims 4 Rewards - by EA_Ursula

How you can benefit from your Sims 3 games for the Sims 4


The Sims 4 Gallery

The ins and outs of the new sharing feature.


How do I share to Facebook? 

Learn how to be on Facebook while in-game


What does the Mods Folder do?

Learn about the purpose of this newly added folder


Are there Achievements in the Sims 4?

Find out where to find them in-game


How does the Custom Music Folder work? 

Listen to your own music while enjoying the Sims 4


How to start The Sims 4 in Windowed mode - by 

Helpful if you had set your resolution in the game to something unsupported by your monitor 


Sims 4 Gallery App - by EA_Nils

Keep an eye on the gallery while you play the Sims 4


The Sims - Your Guide to Splitting and Merging Households

All you need to know about moving and splitting households


General Technical Queries:


[INFORMATION] Can I run it? - by crinrict

Find out if your computer can manage the Sims 4


[FAQ] Serial Codes, Game Activation and Download issues - by crinrict

Step-by-step instructions on basic registration and downloading


[FAQ] Installation, Updating, and Startup Issues - by crinrict

Basic guidelines to starting your game


[FAQ] Sims 4 Crashes - by crinrict

Suggestions and explanations for crashing


Unrecognized Video Card - by crinrict

Suggestions and explanations for graphics cards related error messages


Setting Up a Graphic Card Gaming Profile - by EA_Kristi

Instructions for setting up your graphics card gaming profile


Specific Game Issues and Errors:


[FIXED] Error 102/122 - Patch 1.36 edition by crinrict

Check the numbers after the 102/122 and the post for different solutions.


[SOLUTION] Savegame was saved with a newer version - by crinrict

Error messages with loading saves


[PLEASE READ] Map Reloading by crinrict

Trying to load a lot just reloads the map instead of the lot


[SOLUTION] Fix problem when Sims 3 or Sims 4 won't reinstall

Install button just goes back to install without actually installing the game.


[WORKAROUND] Gallery tells that house uses custom content


[SOLUTION] Fix for no sound in Sims 4


[PLEASE POST HERE] Sims can't cook anymore by crinrict

When I tell my Sim to cook something, they refuse to do it - they just stand around or they wave as if they can't get to something.



The Sims 4 on MAC:


[FAQ] The Sims 4 on MAC - by EA_Nils

Everything you need to know about the Sims 4 on MAC


Running Windows on your MAC - by caspinwall

How you can run Windows and therefore the Sims on your MAC


[Read first] Guides and Troubleshooting - by Bluebellflora

How to use the Sims 4 on Mac, list of bugs, and troubleshooting tips


The Sims 4 CAS Demo:


[Info] The Sims 4 Create a Sims Demo Registration - by EA_Nils

How to register and possibly obtain a code for the demo


[INFORMATION] Sims 4 CAS Demo - by crinrict

Everything you need to know about the demo



Issues you might be facing with the demo

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The Sims 4 Patch Notes

Check out the latest updates and bug fixes

View more on EA Help

Restore a previous saved game

Choose from an automatically stored save point in The Sims 4 if your data's corrupted or you want to revert anyway.

View more on EA Help


Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help