January 2021
Hi, I currently cannot access my sims 4 gallery. This has been an issue for 2 weeks now. I have contacted MULTIPLE ea workers and no one can help me or fix this issue. When I go click on gallery it tells me I do not have an internet connection. I have tried to reboot my internet already, it still did nothing. Here are some facts about my account:
Would there be a way for my mom to grant me permission?
Please help me.
January 2021
Someone suggested I delete my Origin cache to see if that helped. I did that, but there's no change.
I usually use the No Intro and More Columns mods, but I removed the Mods folder and deleted the localthumbcache.package per instructions that I found online last night, then ran the game (that regenerates the folder and all files except for the mods themselves, which I've left out.) No change.
I use Avast's free version, and both Origin and The Sims 4 are allowed within. I made sure it was the same with Windows Firewall.
January 2021
January 2021
I'm on PC and mine wouldn't connect yesterday at all. Tried the localcache file and everything...Checked my internet. All good but wouldn't connect.
January 2021
Merged a few threads in here
The gallery is currently NOT working well.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January 2021
@crinrict Yes, its not working very well today, 5 Jan 2021 @2340 Window 10.
Initially takes forever to connect to the Gallery, then less than a minute disconnects. Attempt to connect again and fails.
Im calling time on this and see what tomorrow brings......
January 2021
I am also having this issue as well. Connected perfectly fine for me here in the US during the day and wouldn't work towards the evening. Currently talking to EA about this and have done everything to try and fix this problem. But I do believe the connection issue is on their end and they need to fix it, as we have invested a lot of money into these games.,
January 2021
please help my the sims 4 gallery online he doesn't want working what i need to do
January 2021
same, and the ea answers chat bot said there's nothing wrong, and said to reinstall windows for me??????
January 2021
Same here, also checked nothing wrong with the Origin account, decided to reinstall the game but I doubt it's the problem.
Try these steps first to clear up any problems you may have when connecting to an EA game.
Troubleshoot and test your connectionReset, update, or link your account information.
View More on EA Help