January 2021 - last edited January 2021
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.69.59.1020
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? Try to connect to the Gallery online
What happens when the bug occurs? Game takes ages to load and no online connection is available
What do you expect to see? Game starts as usual fast and the News Page and Gallery Load up.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? No
Have not been able to connect to Gallery in UK for the whole day.
Kind regards James
January 2021
it is very frustrating
January 2021 - last edited January 2021
i haven't been able to use the gallery for days now, and none of the solutions I've found have worked for me
January 2021
January 2021
Then it's not just me. Thanks.
Kind regards James
January 2021 - last edited January 2021
I was able to access the gallery in game last night (1/4/21) around 10 PM EST, but when I tried again at about 2 AM EST, I was no longer able to do so. It's not connected when it loads, and when I try to connect, I get the spinning wheel. At one point last night, I let it try to connect for between 5-10 minutes. I've spent the last three hours trying these steps:
Not one thing in the list above has helped. Is there something else that I should try or is the problem at the source?
Note: I can access the gallery via the webpage in Chrome, but not in game, which is where I need it.
Edit 1: I forgot to say that I have both checked for updates (there were none) and repaired the game. Those were the first things that I did.
Edit 2: Clarified what happens when I try to connect to the gallery.
Edit 3: Clarified that I meant the in game gallery and added the note about being able to connect to the web version.
January 2021
Same issue here. MacOS Mojave v.10.14.6, latest version of The Sims 4, my internet is working fine... but I can't connect to the gallery in-game.
January 2021 - last edited January 2021
@NeoFelis22Yes, have done exactly the same things but not the last one. I use only one account on my PC and the game on windowed mode. I'm sure windows update may be preventing the gallery from connecting.... I tried repairing the game too (actually trying).
I have no mods.
EDIT 1: Origin and TS4 are on my blocked list, I use Avast.
EDIT 2: Have repaired the game, still same thing
January 2021
I'm also in the UK and have been having this problem all day, as well as some friends in South Africa were also telling me that they were having the same issues.
January 2021
Try these steps first to clear up any problems you may have when connecting to an EA game.
Troubleshoot and test your connectionReset, update, or link your account information.
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