Help us improve Answers HQ! Take Survey No, Thanks

Cannot connect to Gallery

by MickRonson
Reply

Original Post

Cannot Connect To Sims 4 Gallery 2021

★★★ Newbie

Cannot Connect to the The Sims4 Gallery starting last night. Have tried a handful of the current options to solve and to no avail. Is there Any gallery maintenance happening right now?

Message 121 of 273 (1,373 Views)

Re: Cannot Connect To Sims 4 Gallery 2021

★★★ Newbie

We have two separate gaming computers with two Sims4 accounts, i am able to sign in to the gallery using the alternative account from both computers, but neither computer can sign into the Main account. 

Message 122 of 273 (1,362 Views)

Re: Cannot Connect To Sims 4 Gallery 2021

★★★★★ Newbie

do you know how to fix it ?

Message 123 of 273 (1,337 Views)

Re: Cannot Connect To Sims 4 Gallery 2021

★★★ Newbie

no i cannot get my main account to connect to the gallery, my alternative account connects just fine but not my main one. Very frustrating as ive spent ALOT OF MONEY on this software and its infuriating that it doesnt work

 

Message 124 of 273 (1,334 Views)

Sims 4 won't let me connect to gallery - connection takes forever

[ Edited ]
★ Guide

Hello everyone,

 

I've been having problems with the Sims 4 gallery today. For quite some time now and every time I open the game, I struggle to connect every once in a while. Not gonna say my internet connection is pristine and Origin is online. The internet may be online, but the game itself and/or the gallery is offline.

 

Here's the thing. Whenever I click on the gallery icon either from the main menu or the game/manage worlds/CAS modes, it recognizes it as offline. I try hitting one of the many options the gallery has, like my profile, and then Connect, whenever I hit Connect it just takes a lot to connect and the game/gallery doesn't respond.

 

I have tried several options, like dragging the game folder to the desktop and letting the game generate a new one, turning on and off my PC, but nothing helps. I don't know what else may be the thing. Apart from that, notifications fail to load on main menu too.

 

And I haven't repaired the game to see if it'd turn out better or not. Also don't know about the antivirus issue but I'm afraid it's gonna mess the gallery up even more.

 

My computer specs are: Windows 10 64bit/8GB/120 GB SSD & 1TB HDD/Intel Core i5 @ 2.80 GHz

 

Any feedback/help is greatly appreciated, thank you.

 

EDIT 1: Gallery is stuck on "attempting to connect" dialog and does nothing rather than "trying" to connect.

EDIT 2: Have also tried rebooting my internet device, same thing sometimes.

EDIT 3: Notifications sometimes appear, sometimes don't, but issue persists.

Message 125 of 273 (1,315 Views)

Re: Cannot Connect To Sims 4 Gallery 2021

★★★★ Novice

I’m having the same issue and play on MAC desktop which I bought early last year.  I removed my MODS folder and ran the game and I’m still having issues connecting to the gallery.

Message 126 of 273 (1,316 Views)

Cannot connect to Sims 4 Gallery on Mac

★★★★ Novice

Are there any relevant issues right now with the gallery?  I play on a MAC and haven’t been able to connect to the gallery since last night.   Removed my MODS folder to the desktop and also deleted localthumbcache and reloaded the game.  It still won’t connect to the gallery.   My internet is working just fine.   Please help!

Message 127 of 273 (1,229 Views)

Re: Cannot connect to Sims 4 Gallery on Mac

★★★★ Novice

All I get is the attempting to connect dialog box and it gets stuck there.   

Message 128 of 273 (1,228 Views)

Cannot connect to Gallery

[ Edited ]
★ Guide

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.69.59.1020
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? Try to connect to the Gallery online
What happens when the bug occurs? Game takes ages to load and no online connection is available
What do you expect to see? Game starts as usual fast and the News Page and Gallery Load up.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? No

Have not been able to connect to Gallery in UK for the whole day.

Kind regards James

Message 129 of 273 (1,253 Views)

Re: Cannot Connect To Sims 4 Gallery 2021

★★★ Newbie

it is very frustrating

 

Message 130 of 273 (1,300 Views)
Twitter Stream