December 2020 - last edited December 2020
@crinrict Thank you for removing it for my privacy. I'm currently using Mcafee Anti-Virus I think.
December 2020
December 2020
I re-installed origin, I cleaned whatever that everyone recommended, and literally did everything to connect to the gallery but it never works. I've been trying to do that for a week now but nothing ever worked. And yes, I ran origin as the admin, I'm online in origin and I removed all my mods before testing. I'm so lost and helpless right now.
December 2020
December 2020
I have straight up turned off my firewall, and the X's were gone. However, instead of showing the X's, no thumbnails even showed up, just a loading screen. Five seconds in to the loading screen, the dreaded "no internet connection" popped up again, despite a fully functional internet that is allowing me to post this right now. I am deeply annoyed an don't understand how it's happening to so many people without the issue being resolved.
December 2020
Hi,
My Sims 4 wont connect to the internet or let me access the gallery. When i try it just says Sims 4 is offline and asks me to connect, but it wont connect. I have spent hours searching forums and have tried everything I have found but nothing seems to work. I have cleared my origin cash, then reset, nothing. I have repaired the game three times, nothing. I have checked my firewall is allowing both sims 4 and origin, and have even deactivated the firewall all together, still nothing. I have uninstalled and reinstalled the sims twice, nothing. I have tried running the game in administrator mode, nothing. Both the sims and origin are up to date and i am definitely in online mode on origin. It has been like this for over a month now and nothing seems to fix it. It is incredibly frustrating and with the amount of time I've spent trying to fix the issue I am honestly starting to feel like just giving up on the sims all together. It would be fantastic if there was anything else you could suggest that might help, I'm honestly at my wits end with it.
Thanks
December 2020
December 2020
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.69.59.1020
What expansions, game packs, and stuff packs do you have installed? Vampire, Get to Work, and realm of Magic
Steps: How can we find the bug ourselves? Not for everyone but my Gallery will not connect.
What happens when the bug occurs? Gallery doesn’t connect. My account is to age, I have disable firewall, I don’t have a anitivirus , I have put my mods folder to desktop , and I have unistalled origin and reinstall it I also did the same to the sims 4 game. Nothing works.
What do you expect to see? Gallery doesn’t connect
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? No
Sims 4
December 2020 - last edited December 2020
@rosedd11 Did you try all the suggestions from SimQARobo few posts up as well ?
Could you PM me your connectionStatus.txt file ?
@HaleyMorganF merged your post with the main thread. Please try the suggestions in the first post.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
Try these steps first to clear up any problems you may have when connecting to an EA game.
Troubleshoot and test your connectionReset, update, or link your account information.
View More on EA Help