December 2020
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
December 2020 - last edited December 2020 by crinrict
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.69.57.1020
What expansions, game packs, and stuff packs do you have installed? GTW, Vampires, CandD, My First Pet Stuff and Holiday Stuff
Steps: How can we find the bug ourselves? It happens when trying to connect to the Gallery
What happens when the bug occurs? It says I'm offline but I'm online
What do you expect to see? Connect to the gallery
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? No
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Almost all the damn time
What is your current game version number?
What expansions, game packs, and stuff packs do you have installed? Vampires, GTW, C&D, My First Pets Stuff
Steps: How can we find the bug ourselves? Its not a bug, but its a problem when I try to connect.
What happens when the bug occurs? It says I'm offline when I AM ONLINE
What do you expect to see? I WANT TO CONNECT
Have you installed any customization with the game, e.g. Custom Content or Mods? NO, pretty sure not
Did this issue appear after a specific patch or change you made to your system? No
Edit By Crinrict: Fixed Duplicate Template
December 2020
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
December 2020
December 2020
I am having the exact same issue
December 2020
all I see is main menu load or start new game it automatically kicks me out :-(
December 2020
Are we ever going to get some feedback on this? It seems as though we've all done what was listed and the problem still persists. Is someone looking into this??
December 2020
Okay, so after not getting any answers from this forum I tried the EA support via telephone.
Even though they were super nice and we tried stuff for over an hour we still couldn't get it to work.
However i figured it out eventually on my own.
So I am using Unitymedia as a Internetprovider and in their standard settings of their routers they have the following ports blocked.
18000, 18120, 18060, 27900, 28910 und 29900
So i had to find them in the advanced settings and open them and suddenly I could access the gallery.
Hope it might also help someone else witha similar problem.
All the best,
Chuliano
December 2020
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.69.57.1020
What expansions, game packs, and stuff packs do you have installed? cats and dogs, city living, university, get famous, get to work, get together, island living, seasons, dine out, outdoor retreat, parenthood, spa day, strangerville, vampires, backyard stuff, bowling, cool kitchen stuff, fitness stuff, kids room stuff, laundry stuff, luxury party stuff, movie hangout stuff, first pet stuff, perfect patio stuff, romantic garden stuff, tiny living, toddler stuff, vintage glamour stuff
Steps: How can we find the bug ourselves? try to get into the gallery
What happens when the bug occurs? the gallery will not load and it says it cannot connect to the internet because there is no internet connection when I am connected to the internet via Wifi
What do you expect to see? I should be able to browse the gallery while playing sims 4
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? No
I called EA support and they ran me through every trouble shooting step, including taking out all my mods/custom content and this issue still was not resolved.
December 2020
I'm having connection problems for Sims 4. It keeps telling me I'm offline even though I have a stable connection to my internet and even connected to Origin, I honestly don't know what to do besides to uninstall all of it.
Try these steps first to clear up any problems you may have when connecting to an EA game.
Troubleshoot and test your connectionReset, update, or link your account information.
View More on EA Help