December 2020
I have been playing sims for a long time and never had the problem of not being able to go online in game. Things I have tried are
I have tried those things and nothing worked, Its been like this for weeks.
My sims 4 game works perfectly except for me not being able to go online. My origin stays online and there was no problem with it, If you know how to fix this please let me know.
December 2020
Hi everyone,
so I have the problem, that sims4 can not connect to the Gallery ingame. Since I have the game I have only tried recently to access the gallery so I can not say if it ever worked for me or my system. It just stays on the trying to connect until it times out and tells me it cant connect i should try again.
I have already searched through all the other topics and tried the following things:
BTW: I have a desktop computer and the game requirements are no problem for my system. The game itself works fine.
- deactivate antivirus/firewall (GData)
- ports on the router are open
- DNS cache is cleared
- Origin and Sims 4 are up to date and have been repaired and reinstalled at least twice
- Origin is online but solely sims 4 can't connect
- I can access the sims 4 gallery in my browser
- yes my account is over the age of 18
- I also reset the router by turning it off for a while
- I added exceptions to the antivirus (though since turning it off didnt work I dont know why I even tried this)
- Both Origin and Sims 4 are run as admin
- Turning Origin offline and back online while ingame doesnt work
- The online box in the settings ingame is checked
- Waiting a couple days
- After reinstalling i tried connecting without eadding any mods or anything else
- I also cannot think of any programms prohibiting sims 4 to connect to the internet
It would be great if anyone has another idea of what I could try cause I dont really have any more ideas what to do. And Im not fond of completely setting up my whole windows system again just for one game to work, since all the other programs or games I am using/playing work fine also in online mode.
Hope someone can think of something.
December 2020
December 2020 - last edited December 2020
Yes I agree, I just think more and more people get's the same problem with the gallery. And no dev's have showed up yet, Which is little annoying when we've tried everything we can do. I love the sims 4, I have made so many houses now that I want to put in the gallery, but can't. Hope they fix this issue soon.
December 2020
Hi,
I've been trying to access the Gallery whilst in game on Sims 4 PC and it says it's not connected. When I click connect it says that there isn't a Internet Connection. I have no issues with my internet or WiFi and have accessed Origin without any issues in the online mode. I've tried disconnecting an reconnecting and also rebooting my router.
Anyone got a solution for this?
Thanks
December 2020
@stretchpoole can you try running a repair and seeing if this continues.
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December 2020
Whenever I open the gallery everything comes up as a red X and clicking on them gets a "Cannot locate item" prompt.
I've tried verifying and repairing files.
I've tried factory resetting my game files.
The only thing I haven't done is a complete and total reinstall, which is a nightmarish undertaking when you've got poor internet and every game pack.
Does anyone have any idea where I can't seem to get anything to show up in the gallery? My own personal library of households and lots works fine.
December 2020
It's been a few days of not working for me. Sometimes it pops up like it is trying to load but everything has x's and then it says there's no connection. I've done file repair, cache deletion, etc.
December 2020
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 1 . 69 . 57 . 1020
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? When I open up the gallery and try to go to main news it says I'm not connected to Internet even though I have a strong signal.
What happens when the bug occurs? Not opening the gallery due to "an internet" issue
What do you expect to see? Click and it opens as normal.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. 2 or 3 patches / updates ago.
When I open up the gallery and try to go to main news it says I'm not connected to Internet even though I have a strong signal. It worked earlier and this problem started during mid-summer.
December 2020
Mine is doing the same. I've checked firewall and exceptions. Uninstalled and reinstalled. I didn't get snowy but I did get Tiny Homes, the Famous one and Star Wars. I've tried it all and nothing. works. It's so frustrating
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Troubleshoot and test your connectionReset, update, or link your account information.
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