November 2020 - last edited November 2020
@crinrictHere is what I am seeing after completing all of the steps in the thread, I was able to access the gallery right before the update now I cannot I just get this screen. Yes, my anti-virus is off and all other attempts have been made to correct the problem to no avail. I am guessing I should wait for the next update to see if the problem is corrected
November 2020
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
November 2020 - last edited November 2020
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? First time it's happened
What is your current game version number? Most recent as of Nov 2020
What expansions, game packs, and stuff packs do you have installed? Eco lifestye, Parenthood, Tiny Living, Holiday pack
Steps: How can we find the bug ourselves? Can't go on gallery because can't connect to the internet and if I somehow manage to open the gallery tab all pictures have big red Xs
What happens when the bug occurs? It tells me to go online and when I attempt to connect I'm told I can't
What do you expect to see? The gallery being open? Is that the question? Sorry English isn't my first language.
Have you installed any customization with the game, e.g. Custom Content or Mods? Taken out
Did this issue appear after a specific patch or change you made to your system? Yes. Bought packs in bundle for the first time and updated game
I tried
I'm pretty sure there are other fixes I tried but these are the ones I can remember. I have been trying to fix it for the past ten hours, give or take. I'm nearing tears because my friend bought me a bundle pack for my birthday, this is the first time I'm playing outside of Base Game and I was so excited to try them out when I noticed I couldn't open the gallery and couldn't browse my gallery notifications anymore. It should also be noted that when the bundle was bought it was by using my account but on her PC since I was over at her place at the time. Does that even make a difference?
November 2020
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time
What is your current game version number? 1.68.154.1020
What expansions, game packs, and stuff packs do you have installed? ALL including the Snowy Escape
Steps: How can we find the bug ourselves? It keeps on reporting that I am online
What happens when the bug occurs? My game fail to even open and claims that I am offline, even though Ive logged in Origin
What do you expect to see? I would like to open my game
Have you installed any customization with the game, e.g. Custom Content or Mods? All mods, CC, saves has been removed.
Did this issue appear after a specific patch or change you made to your system? Only after the latest patch.
Hi there, I am currently having the connection issue (I guess?). The game keeps reporting being offline and refuses to open up, even though I am logged in Origin--all those things below had been tried(some even for several times!)
--Update & redownload the Origin platform
--Repair the game
--Remove & redownload the whole game
--Have the latest versions of Microsoft Visual C++ (x64 and x86)
--Restart my PC
--Update my PC systems
--Turn off & on my PC
--Tried another VPN
I am really look forward for any kind suggestions that may help, since Ive been so much into the latest GP ;( thank you
Contact me through this or message me.
[edit: email address removed]
November 2020
November 2020
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
November 2020 - last edited November 2020
@pixies29 Sorry for the late reply. it's been crazy :D
Are you using only one anti virus ? It does look like something is blocking the connection.
@BerylBast Merged your post with the master. See answers above and first page although you've already tried a lot, there might be more info.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
November 2020
None that I know of, aside from Windows Defender. But I'll check it when I get home. What do you suggest I do if there's more than one?
November 2020
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
Try these steps first to clear up any problems you may have when connecting to an EA game.
Troubleshoot and test your connectionReset, update, or link your account information.
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