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Re: Sims4 cannot connect to gallery or go online

by hannassims2
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Original Post

Re: sims 4

[ Edited ]
★★★ Newbie

hello and thank you very much for your reply! my game version is 170841020 and this is what happens when i open my gallery.. 

Message 271 of 371 (188 Views)

Re: sims 4

@mairigran  I've merged your post with the master thread for this issue.  The cause is usually an antivirus blocking access; please see the first post on page one for suggestions.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 272 of 371 (417 Views)

Connection is required every time - cannot access gallery

★ Novice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.71.86.1020
What expansions, game packs, and stuff packs do you have installed? All but Journey to Batuu
Steps: How can we find the bug ourselves? Going to gallery
What happens when the bug occurs? Connection is required pop-up appears
What do you expect to see? Not seeing the pop-up and able to access gallery
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

Hi there,

 

It's been months and I can't seem to play Sims 4 online at all. I have tried everything from deleting origin, installing it over again, to repairing. I've also done my part to exempt origin from firewall etc. I just can't seem to get to the root of the problem since it's been months since it suddenly just stopped me from accessing the gallery...Please help me

Message 273 of 371 (353 Views)

Re: Connection is required every time - cannot access gallery

Hero
@Haikzzzzz Merged your post with the main thread. Please check the first page for suggestions.

Don't have any others I'm afraid.

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 274 of 371 (323 Views)

Sims 4 gallery connection issue

[ Edited ]
★★ Novice

Hi everyone. I know this is an age old issue, but I’m open to any new suggestions. I have tried everything. I cannot connect to the Sims 4 gallery despite my Origin being online and connected to the internet. I’ve tried connecting the LAN cable. Checking for firewall/antivirus interference. I’ve tried uninstalling and reinstalling. Waiting at certain times of the day. Running as admin. You name it. I have no idea what’s up. Please help, and thank you! 

Message 275 of 371 (233 Views)

Re: Sims 4 gallery connection issue

Hero
@geraltofrivias have you tried if you can ping http://sims4cdn.ea.com as posted here: https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Gallery-Connection-Troubleshooting-Status-O...

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 276 of 371 (215 Views)

Re: Sims 4 gallery connection issue

★★★ Guide

I get those crossed out boxes unless I have Custom Content enabled.  Just a thought.  And of course you need to be in online mode.  

Message 277 of 371 (177 Views)

Re: Sims4 cannot connect to gallery or go online

[ Edited ]
★★★ Novice

So I haven't been able to connect to gallery in a month at least. I've tried every single solution I've found from here and nothing has worked.

I also saw this one:

 

If 1, 2, or 3 above don't help, try pinging http://sims4cdn.ea.com .  If the ping fails, it means your computer is not able to connect to Sims 4 CDN, and we can follow up with more steps.

  1. How to ping on Windows
  2. How to ping on Mac

So I tried pinging there and it failed. I saw absolutely zero directions for what to do when I am not able to ping there. So what am I supposed to do now? Why my computer is suddenly unable to ping there?

 

EDIT. Nevermind, I am now able to ping there but gallery still cannot connect to internet.

Message 278 of 371 (156 Views)

Re: Sims4 cannot connect to gallery or go online

Hero
@hannassims2 Did you do the other steps in that linked post ? Do you have any errors in that files mentioned ?

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 279 of 371 (139 Views)
Highlighted

Re: Sims4 cannot connect to gallery or go online

★★★ Novice

@crinrict I've done everything that has been told to try when having problems with gallery connecting. And none of those have helped. When I re-installed everything from the start, the gallery connected for like 5 seconds and then it said again that there is no internet connection. Origin is online just fine with no problems.

I opened those links in browser, and no error text there either. I'm assuming I'm seeing what I'm supposed to see when opening those links but I have attached print screens here just to make sure.

Message 280 of 371 (124 Views)
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