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Re: sims 4

by puzzlezaddict

Original Post

Re: sims 4

@mairigran  I've merged your post with the master thread for this issue.  The cause is usually an antivirus blocking access; please see the first post on page one for suggestions.


I don't work for EA. I'm just trying to help fellow players with their games.
Message 271 of 273 (176 Views)

Connection is required every time - cannot access gallery

★ Novice

Product: The Sims 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number?
What expansions, game packs, and stuff packs do you have installed? All but Journey to Batuu
Steps: How can we find the bug ourselves? Going to gallery
What happens when the bug occurs? Connection is required pop-up appears
What do you expect to see? Not seeing the pop-up and able to access gallery
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

Hi there,


It's been months and I can't seem to play Sims 4 online at all. I have tried everything from deleting origin, installing it over again, to repairing. I've also done my part to exempt origin from firewall etc. I just can't seem to get to the root of the problem since it's been months since it suddenly just stopped me from accessing the gallery...Please help me

Message 272 of 273 (131 Views)

Re: Connection is required every time - cannot access gallery

@Haikzzzzz Merged your post with the main thread. Please check the first page for suggestions.

Don't have any others I'm afraid.

Happy Gaming


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.

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