February 2021
I just got the sims 4 and tried going to the gallery... It said "Unable to go online, Theres no internet connection available. Please make sure you have a working internet connection to access online content." Ive looked up this problem before, tried EVERYTHING. Uninstalling the sims, restarting my computer, checking my router, editing settings, updating my game, and even clicking the repair option, basically I tried everything anyone online suggested. Origin can connect just fine, as well as everything else on my computer. I found someone having the same problem but the person "helping" them wouldnt work with them bc they thought that they where refusing to try it when in reality they were doing the same thing as me. Trying EVERYTHING, and it just. Wont. Work! Does anyone know how to fix this?
February 2021
After the 2020 major Snowy Escape update, I had to do a reinstall and lost everything from my gallery. All my sim, kids, grandchildren, and more. I was gutted. Never got it fixed, just had to create a whole new family and search for new houses and items. All that remained was my showcased items, sadly my family weren't in there. I cried. But some months on I've built a new life with new Sims, but I miss the old days with my long time friends (should I call them friends??). I Miss Those Sims so much. Some were foster children, some were blood and we were so happy and excelling in careers. Where did they all go? They must be somewhere!
February 2021
I also have this issue. I've had this issue for months and have tried every solution online and even asked my tech-savvy partner for help but they couldn't find the issue either. I also need help with this and am following on the updates.
February 2021
Can’t access the gallery
Hi
For the past 2 months I have not been able to access the gallery. At first it was just on my home WiFi but I could on a 3G hotspot but that stopped a month ago.
Whenever I try to connect it immediately has the pop up that says it can’t connect. Origin itself has no problems connecting onto either WiFi
I removed all my mods and that didn’t solve the problem, an update has come and gone and I still cannot access the gallery and I was wondering if anyone knows why
Thank you for your time
(Ps im aware this topic has been covered but none of the solutions presented there worked)
February 2021
I really need help with this, I've spoken to two reps from EA in trch support via live chat and tried all suggestions offered to me and this problem still persists. I'm not sure what else to do and this becoming extremely frustrating.
February 2021 - last edited February 2021
Hello! I play sims 4 but i cant log in to my library in order to see and download someone else's houses, for example. Can you help me??
February 2021
@mairigran What happens when you try to open the Gallery? If you get an error message, please post a screenshot.
Please also post your game's version number. At the Main Menu, where you can choose to load a save or start a new one, look along the bottom of the screen, or in the lower right corner. Please list the entire number, i.e. 1.xx.xx.xxxx.
February 2021
@mairigran I've merged your post with the master thread for this issue. The cause is usually an antivirus blocking access; please see the first post on page one for suggestions.
February 2021
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.71.86.1020
What expansions, game packs, and stuff packs do you have installed? All but Journey to Batuu
Steps: How can we find the bug ourselves? Going to gallery
What happens when the bug occurs? Connection is required pop-up appears
What do you expect to see? Not seeing the pop-up and able to access gallery
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
Hi there,
It's been months and I can't seem to play Sims 4 online at all. I have tried everything from deleting origin, installing it over again, to repairing. I've also done my part to exempt origin from firewall etc. I just can't seem to get to the root of the problem since it's been months since it suddenly just stopped me from accessing the gallery...Please help me
Try these steps first to clear up any problems you may have when connecting to an EA game.
Troubleshoot and test your connectionReset, update, or link your account information.
View More on EA Help