February 2021
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
February 2021
I'm having the exact same issue and have done all the same things! Still nothing is working
I thought it fixed itself because one day I played while origin had recently updated and it worked for a couple hours of gameplay, then the following day: can't connect.
February 2021
Same here! I'm not able to access it for some reason!
February 2021
I have been trying to connect to the gallery all day but I can't connect to it no matter what I do. I've tried restarting the game and my PC. I've also removed all CC from the folder as well but that didn't work either. I tried clearing the cache and tray folders as well. I don't know what else I can do
February 2021
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.70.84.1020
What expansions, game packs, and stuff packs do you have installed? Cats & Dogs, City Living, University, Get Famous, Get to Work, Get Together, Island Living, Seasons, Snowy Escape, Dine Out, Jungle Adventure, Outdoor Retreat, Parenthood, Realm of Magic, Spa Day, Strangerville, Vampires, Backyard, Bowling, Cool Kitchen, Fitness, Kids Room, Laundry Day, Movie Hangout, My First Pet, Paranormal, Romantic Garden, Spooky Stuff, Toddler Stuff
Steps: How can we find the bug ourselves? Open community Gallery
What happens when the bug occurs? Gallery doesn't can't connect, loads indefinitely, or shows "Item not found"
What do you expect to see? To be able to use gallery
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
I've removed mods, added exceptions to antivirus, cleared the cache, removed the tray, run as administrator, turned my computer on and off dozens of times.... Is it just me, or have others been having this problem recently?
February 2021 - last edited February 2021
@QueenEssieP I merged your post with the master thread.
I only have the suggestions on the first page. If you tried them all, I'm unable to help further. As you can see there's lots of others with the same issue.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
February 2021
February 2021
I tried all the suggestions here. I even un-installed and re-installed the game. Nothing. I know we were able to get in the gallery back in January. But not now. Keeps saying to connect to the internet, but hello I am otherwise I would not be able to log in. And I am posting here. So, therefore I believe the problem has to be on the other side, since it was working before the new stuff pack.
February 2021
I just redownloaded the sims 4 today and I'm searching the gallery for retail/restaurants and literally only 4 or 5 items popup, when I'm pretty sure there are more.
I made sure "maxis curated" wasn't checked.I even removed the filter for 40x20 lot sizes.Any idea?
February 2021
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
Try these steps first to clear up any problems you may have when connecting to an EA game.
Troubleshoot and test your connectionReset, update, or link your account information.
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