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[READ FIRST] Gallery Connection Troubleshooting/ Status: ONLINE

by crinrict
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Original Post

Re: Cannot Connect to Gallery on PC April 2021

[ Edited ]
★★★ Apprentice

@crinrictOkay, but I'm thinking that it might also be because my computer desk is right next to the wall that I share with my neighbor, because I live in a townhouse.

Plus I've had my router for a few years now, so it might be because it's old but idk, and because I was able to connect to the gallery before last year. 

Message 371 of 398 (377 Views)

Re: I cannot open the gallery or a pack but origin says I have a connection...

★★★ Newbie

Hello, I am looking for a solution to this issue. I have update my origin=, confirmed my internet is good, and uninstalled the game. Is there something else thta I can try because I would like to look at my items on my online account and cannot with this issue. 

Message 372 of 398 (233 Views)

Re: I cannot open the gallery or a pack but origin says I have a connection...

Hero
@MemesW35 I merged your post with the current master on this

Could you try all the suggestions on the first page.

@Sims4Fan1983: Sorry, must have missed your answer. Unfortunately, I don't have any other suggestions.

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 373 of 398 (211 Views)

Can't connect to gallery in game

★★★ Novice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? Español
How often does the bug occur? Every time (100%)
What is your current game version number? 1.75.125.1030
What expansions, game packs, and stuff packs do you have installed? Get to work, get together, city living, cats and dogs, seasons, get famous, island living, discover university, eco lifestyle, snowy escape, outdoor retreat, spa day, dine out, parenthood, jungle adventure, realm of magic, luxury party, perfect patio, cool kitchen, movie hangout, romantic garden, kids room, backyard stuff, vintage glamour, bowling night, fitness stuff, toddler stuff, laundry day, mg first pet stuff, Moschino stuff.
Steps: How can we find the bug ourselves? Every time i click on the gallery in game it says connect, i click connect and it says i don't have internet connection
What happens when the bug occurs? It says i don't have internet connection
What do you expect to see? I want o open my gallery so i can download and upload my things
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. It started in january, i wanted to play and couldn't send my builds to the gallery

I have all the updates, I've uninstalled the game and re installed it, I've  open extra ports, allow the game to run in the firewall settings, disabled the firewall, change the name of the game in my document, I've tried a different  computer  and still, i can't  access my gallery cause Apparently i don't  have a internet  connection

Origin is connected 

I've  tried everything 

Message 374 of 398 (215 Views)

Re: Can't connect to gallery in game

★★ Pro
@ClopezA23 Have you tried to repair your game with Origin?
Message 375 of 398 (195 Views)

Re: Can't connect to gallery in game

★★★ Novice

@stjmk  Yes, multiple  times, before i uninstalled the game, and after a re installed  it too

Message 376 of 398 (191 Views)

Re: Can't connect to gallery in game

★★ Pro
@ClopezA23 Have you tried moving the TS4 folder out of the EA folder, which will force the game to create a new one?

You probably want to back up your old saves beforehand just in case.
Message 377 of 398 (176 Views)

Re: Can't connect to gallery in game

★★★ Novice

@stjmk  yep, still same thing, can't connect to the gallery 

Message 378 of 398 (159 Views)

Re: Can't connect to gallery in game

Hero
@ClopezA23 Merged your post with the master thread.

Please try all the suggestion in the first page.

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 379 of 398 (130 Views)

Re: Sims4 cannot connect to gallery or go online

★★★ Novice
@SimQARobo none of this work
Message 380 of 398 (93 Views)
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