Help us improve Answers HQ! Take Survey No, Thanks

[READ FIRST] Gallery Connection Troubleshooting/ Status: ONLINE

by crinrict
Reply

Original Post

[READ FIRST] Gallery Connection Troubleshooting/ Status: ONLINE

[ Edited ]
Hero

This thread is to inform you of the current status of the gallery and also to give you some tips you can try if you can't access the gallery although it's supposed to be online.

 

If you can't solve your issue, you can use this thread to report problems. Please check the forum and twitter for any scheduled maintenance messages before posting.

 

Index

 

Current Status

Where to check for Info on scheduled maintenance

Troubleshooting

 

 

Current Status

 

The Gallery is currently: ONLINE

 

Where to Check for Info for scheduled Maintenance

 

Scheduled Maintenance is usually announced on Twitter, in the official Sims Forum and on AHQ 

Troubleshooting

 

If you have issues despite the gallery being online, please try the following steps before posting. If there's a current known issue, there's nothing you need to do unless someone requests information (Please see Current Status). No amount of troubleshooting will make the game go online cause it's an issue on EA's side.

 

I don't have the gallery at all. All I see is the library

 

There are two reasons why you don't have access to the Gallery at all (no icon for it). In both cases there's nothing you can do about it. The Gallery doesn't work with those two versions.

 

  • You're using the Legacy Edition of the game
  • You have a child account

I can't connect to the Gallery

 

There are several causes for this

 

  • Firewall or Antivirus are blocking the connection. Make sure to allow access Origin and The Sims 4 through your security software (please consult the manual of your software on how to do that).
  • There's an issue with your connection. If you can, try at a friends house or a public internet or through a phone hotspot if it also doesn't work through those (for troubleshooting)
  • Try if it works with a mobile hotspot (for troubleshooting)
  • There's a general issue with the gallery. Please see above for more info
  • If you're running the game in any kind of compatibility mode, try removing that (for example Windows 8.1 when you have Windows 10)
  • Delete your Sims Cache FIles
  • Delete your Cache Files
  • Try opening ports
  • Try moving the Tray folder to the desktop. If you have a lot of items in there, it might cause issues.
  • Try running CCleaner (please google for link, Windows only)
  • Mac - Try the suggestions in the Origin/Mac connections issue post here
  • Remove all your mods and test without
  • Further Suggestions by SimQARobo

My Uploads aren't showing in the Gallery

 

Sometimes it takes a moment for them to show up so please be patient. If you used Custom Content on your Sim/House, make sure to tick the include custom content on the left-hand side.

 

All Gallery items show as Red X instead of a picture

 

This issue is related to a Antivirus program blocking access to the user folder. Please use this thread if you need help on solving this:  Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..)

 

All failed

 

I have no further suggestions at this point. Maybe contact support to see if they have other suggestions.

 

When posting it's good to provide your Internet provider and country. Maybe there's a pattern

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 2 of 416 (16,679 Views)

UNABLE TO GO ONLINE.

[ Edited ]
★ Novice

My gallery keeps saying "unable to go online" yet my origin and laptop are connected to the internet. Does anyone know how to fix it? I really need to get into my gallery and be able to download other simmers builds too.

It says "UNABLE TO GO ONLINE.

One or more of The Sims online services is currently Offline. Try again later."

It has said this for a couple of weeks now.

Message 1 of 416 (5,447 Views)

Is the gallery down?

★★★ Newbie

Gallery seems to be down, anyone else got this issue? ( Location Germany )

Message 3 of 416 (16,000 Views)

Re: Is the gallery down?

★★★ Novice

Same issue. 

Message 4 of 416 (15,996 Views)

Re: Is the gallery down?

★ Novice

Yupp im having the same problem

Message 5 of 416 (15,987 Views)

Re: Is the gallery down?

★ Apprentice

Same.

Message 6 of 416 (15,981 Views)

Re: Is the gallery down?

Champion

@deadchloe 
@CritHappens90 

@kpryor08 

@Mendokusaineko 

 

It is working now. Probably it was a temporary problem or monthly maintenance

CCP Champion Banner - Blue.png

Message 7 of 416 (15,944 Views)

Re: Is the gallery down?

[ Edited ]
Hero

Just a quick heads up to everyone, Origin is having connection issues so no gallery (and I personally can't even sign in offline) 

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 8 of 416 (15,910 Views)

Can't upload to gallery

[ Edited ]
★ Novice

error.jpgHi, For a few months now, I can't upload things to the library. I've tried reinstalling the game/updating it, removing all mods/cc, uploading it without any hashtags and nothing seems to be working. Each time I try to upload a lot to the library, it comes up with this blank pop up window.

Please help! I have loads of lots to upload now and I'm stuck cause I've run out of solutions...

Message 9 of 416 (15,738 Views)

Re: Can't upload to gallery

[ Edited ]
Hero

@faszyn1 SimGuruNick tweeted yesterday that they were having uploading issues. 

 

Are you still having issues now ?

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 10 of 416 (15,689 Views)
Twitter Stream