May 2022
What patch version of the game are you running? Load to the main menu and it will show the version number in the bottom right corner.
May 2022
May 2022
@wer8874 I've merged your post with the master thread for this issue. Please see the first post on page one for troubleshooting suggestions.
May 2022
hey there! i had this issue and after i downloaded a VPN it started to connect 🤷♂️
May 2022
May 2022
June 2022
Hi.
I’ve recently been having an issue with my Sims 4. Itself and origin are both up to date to the latest patch.
Every time I open gallery in-game it comes up with the ‘connection is required’ box, I click ‘connect’ and the error is ‘unable to go online’. My laptop is fully connected to the internet, origin is online and I can access the gallery fine from the homepage, just not in game. I am over 13 so it is not the child account error and, like I said, I can access fine in the main screen it’s just when in-game, so there are no issues with my internet connection.
I have:
- uninstalled and reinstalled origin twice now
- restarted my laptop 1000s of times
- updated LAN to proxy
- checked the online access both in game and in my laptop accessibility settings
- cleared recommended files within Sim 4 docs (there is an internet error text that keeps appearing after closing each game)
- tried a new game, incase my save files were broken - still the same error
& nothing has worked!
I’ve never had this problem before; only since I uninstalled and reinstalled origin the first time after a different issue (origin wasn’t loading automatically when I started my laptop, wouldn’t respond when opening - issue is fixed now, but caused this issue). I took my saves files out of the saves folder incase these would be lost in the process but I don’t know if this would have make the issue.
I’m running windows 10 on the HP pavilion, laptop is fully up to date too.
Please help!!
June 2022
Hello,
As of this morning I'm not able to connect to the gallery. No error message, it just keeps spinning for minutes.
Everything is updated and I was wondering if anyone else is having this issue today? It appeared to be working last night when I was working on a new build.
Thanks!
Ashley
June 2022
Sims wont go online for some reason, is anyone else having this problem?
June 2022
Good Luck
Crin
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Please only contact me via PM when asked to do so.
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