January 2022
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.83.24.1030
What expansions, game packs, and stuff packs do you have installed? all except for bust the dust kit
Steps: How can we find the bug ourselves? by going on the gallery
What happens when the bug occurs? whenever I click on the gallery, I am unable to connect. i have good internet and I have tried everything that the Ea website had told me to do. like checking fire wall, removing mods, repairing the game plus uninstalling and reinstalling the game. I have also restarted my computer multiple times including disabling online activity then restarting my pc then turning it back on.
What do you expect to see? i expect the gallery to connect when I have internet
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. the last sims 4 update has caused this issue.
The gallery will not connect to the internet even though I have internet and I have done everything that the EA website told me to do if it ever happens. I have done things such as restarting the game, restarting my computer, making sure the fire wall isn't blocking the sims from outside things. i've deleted origin cashe, sims 4 cashe, repaired the game, uninstalled and reinstalled the game with no results. I have tried going into the gallery with and without mods and still having the same issue. everything on my laptop is up to date.
January 2022
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January 2022
So is there anything you would suggest? I've done everything i could think of and also everything that EA had suggested. I also have uninstalled and reinstalled the game multiple times. this is also happening on my console where i don't have any mods or anything that could harm the gallery. (I've done everything suggested for console players too)
January 2022
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
February 2022
Hi. I dunno if someone already this 2022 about the issue. But I’m gonna ask it anyway and hoping someone can help. So apparently, purchased The Sims 4 just this month. My origin is online but I can’t go online inside the game to access the free stuff on the gallery. I tried everything from allowing the game on the firewall, run it as administrator, repairing and updating the game and removing cache. Everything I found on the internet but none of it worked. Still can’t go online inside the game. So I hope you guys can suggest anything that helps! Thank you.
February 2022
Hello, i also have a laptop and my gallery doesnt load. ive tried everything such as, uninstall and reinstall origin, set origin and sims to admin, check my wifi, make sure my account is over 18, ive checked the fire wall and network protection and made sure sims and origin were both set to public and private and NOTHING! idk what to do its been like this only just recently everything used to work perfectly fine until i moved on campus in my dorm. so idk what to do. if someone can help!! thank you
February 2022
@xomarinaa I've moved your post to the master thread for this issue. Please try the suggestions in the first post on page one, at least those you haven't already tried. The issue however may be your internet connection; you may be able to find out from whoever handles tech support in your dorm. If that's the case, you'll need to use a different connection, for example your phone as a mobile hotspot, to connect to the Gallery.
February 2022
Windows 11. No EA Play. Gaming laptop.
Re-installed Origin. Cleared Origin cache, whitelisted Sims 4 and Origins both in my control panel firewall and in my virus protector, gallery worked for 2 seconds. I clicked go offline and back online in Origin. I logged out and logged back. I updated my profile picture online, that went through on Origin and still. The game will not connect to the gallery. It will say connecting for an eternity and just won't connect or it will instantly deny you connection. I have tried everything. I don't have the tech skill to be my own trouble shooter, this is ridiculous. I am seething with anger and I'm trying not to be. I've watched and followed several Youtube tutorials, I have read the damn forums and for the life of me, my game will not be fixed. I don't know what the hell is going on but could somebody help me figure this out? This is absolutely ridiculous that an in-game paid for based feature that I NEVER had a problem with, suddenly will not work.
Please, somebody help me because I am losing my patience.
February 2022
February 2022
while playing the sims 4 I am unable to connect to the internet to be able to go into the gallery
Try these steps first to clear up any problems you may have when connecting to an EA game.
Troubleshoot and test your connectionReset, update, or link your account information.
View More on EA Help