August 2021
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.77.146.1030
What expansions, game packs, and stuff packs do you have installed? Get to Work, City living, cats and dogs, seasons, get famous, island living, discovery university, outdoor retreat, spa day, dine out, vampires, parenthood, cool kitchen, vintage glamour, tiny living
Steps: How can we find the bug ourselves? open the gallery and try to connect
What happens when the bug occurs? it wont let me connect to the gallery and when i try it says "unable to go online one or more of The Sims online services is currently offline. try again later.
What do you expect to see? to connect to the gallery
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
everytime i try to connect to the gallery it says that i cant because "one or more of the sims online services is curently offline. this started happening yesterday and i've tried to connect every hour or so.
August 2021
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
August 2021
So I play Sims right?
And I got a notice to switch to Legacy edition because my game was not running at all. It was crashing and not responding. Anyways I eventually got legacy edition and it was fine. THEN is switched back to the 64bit simply because I wanted to and my game has been running perfectly fine and does not glitch at all.
However, the gallery fails to connect to the Internet.
I still receive te switch to Legacy edition but I ignore it. I can also switch back to either version whenever I want.
I want to access the gallery.
Help, please???
August 2021
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
August 2021
I have been unable to go online for about two months now through the gallery. I’ve tried the steps detailed in other posts but they have failed.
September 2021
September 2021
September 2021
For the past few weeks I have not been able to go online and connect to the Gallery. I get a message when I try to connect that says "There's no internet connection available. Please make sure you have a working internet connection to access online content'. I have a working internet connection, and in Origin it says I am online but it doesn't work in game, I am also able to access the internet fine. Plz Help! The game is not the same without the Gallery.
September 2021
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
September 2021
I have not been able to go online and connect to the Gallery. I get a message when I try to connect that says "There's no internet connection available. Please make sure you have a working internet connection to access online content'. I have a working internet connection with Comcast and in Origin it says I am online but it doesn't work in game. I have already tried everything on the 1st page and have run out of options. I can't get to any of my saved households and builds, its getting a bit frustrating. I even uninstalled and then reinstalled my game just to see if that was an issue but it did not work. Please help!
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