July 2021
I've tried almost EVERYTHING suggested by this post and to no avail. The only thing I haven't tried is repairing sims 4 through origin because I don't think the game is actually being repaired by it. I have sims 4 installed through steam, so whenever I try repairing the game, steam will come in with a pop-up saying "Phase 1" "Validating installations". Then once it's finished doing that, it goes away without saying anything or going to phase 2.
July 2021 - last edited July 2021
My sims 4 will not go online. Whenever I go into gallery it says i need to connect but when i click connect it says it is unable to connect. I have done anything and everything. I have added exceptions to me antivirus and firewall, turned them both off, deleted origin and sims 4 and re-downloaded them, repaired my game, taken out my mods. Origin is online and i have a full access account and i am not playing the Legacy Edition. I don't know what to do and it's really stressing me out. My internet connection is fine and nothing is wrong with it. Does anyone have anymore suggestions? If so, that would be greatly appreciated.
July 2021
Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...
July 2021
I do not have a mac. I have a dell pc. I couldn't figure out how to change it to where it would not say mac. I am sorry for the wrong info. I just didn't know how to change it. I am not the best with technology.
July 2021
July 2021
how do you do that exactly?
July 2021
nevermind sorry
July 2021
@nomi1215 I've merged your posts with the master thread for this issue. Please try the suggestions in the first post on page one.
July 2021
i have tried all of them and none of them work. I don't know what to do
July 2021
Same here. Its been over a month since the gallery last connected to the internet. I have tried EVERY troubleshooting/work around that the internet had to offer and i know it isnt my internet because everything else works fine. Its so frustrating.
Try these steps first to clear up any problems you may have when connecting to an EA game.
Troubleshoot and test your connectionReset, update, or link your account information.
View More on EA Help