July 2020 - last edited July 2020
My gallery keeps saying "unable to go online" yet my origin and laptop are connected to the internet. Does anyone know how to fix it? I really need to get into my gallery and be able to download other simmers builds too.
It says "UNABLE TO GO ONLINE.
One or more of The Sims online services is currently Offline. Try again later."
It has said this for a couple of weeks now.
April 2021
Same! Its been happening for more then 3 weeks for me and my wifi is completely fine
April 2021
@rhimcclure What virus and firewall are you using?
April 2021
@FreeFallingSH Are you playing on a pc? What virus and firewall are you using?
April 2021
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
June 2021
July 2022
I am now having this problem, how did you fix it?
July 2022
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
August 2022
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.91.186.1030
What expansions, game packs, and stuff packs do you have installed? I have all except for dream home decorator, werewolves, and perfect patio stuff pack installed.
Steps: How can we find the bug ourselves? Im not sure?
What happens when the bug occurs? I try to access the gallery and it claims im not online, then when i try to connect it states the game isnt registered to my account.
What do you expect to see? The gallery.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? No
I have contacted two seperate ea helpers and both attempted to add the sims 4 to my account via code since i have the disc version, neither were able to help and the second one told me to post here. I tried deleting my origin cache, my sims cache, i tried uninstalling and reinstalling both origin and the game, I attempted with and without mods.
September 2022
hello noticed sometime ago your post saying unable to go online yet shows i am,was wondering if and how you were able to fix this issue,seems formdays mine is now saying this to me
Try these steps first to clear up any problems you may have when connecting to an EA game.
Troubleshoot and test your connectionReset, update, or link your account information.
View More on EA Help