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Re: [READ FIRST] Gallery Connection Troubleshooting/ Status: Online

by Bneath_The_Ocean
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Original Post

Re: Cannot Connect to Gallery on PC April 2021

Message 331 of 407 (332 Views)

Re: Cannot Connect to Gallery on PC April 2021

★★★ Apprentice
@kreatora Yes I have basically tried everything.
Message 332 of 407 (301 Views)

Re: Cannot Connect to Gallery on PC April 2021

Hero
@Sims4Fan1983 Do you get a positive result when you ping the server ?

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 333 of 407 (289 Views)

Re: Cannot Connect to Gallery on PC April 2021

★★★ Apprentice
@crinrict not really, because it says that there are no results or something like that.
Message 334 of 407 (273 Views)

Re: Cannot Connect to Gallery on PC April 2021

Hero
@Sims4Fan1983 could you post a screenshot of the result (make sure to black out any personal info)

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 335 of 407 (257 Views)

Sims 4 Unable to Go Online

★★★★★ Newbie

I’ve been having the same problem for almost two months. I try to connect to the Gallery and the error message says “There’s no internet connection available. Please make sure you have a strong internet connection to access Online content.” I’ve tried using WiFi and a personal hotspot, so I know I am connected to an internet source.

 

I’ve tried everything, ie running as administrator, clearing cashes, running without mods/cc, repairing, heck- I even completely uninstalled and reinstalled the entire game. I’m frustrated and just want to be able to access the gallery again.

Message 336 of 407 (229 Views)

Re: Sims 4 Unable to Go Online

Hero
@aimeebug13 Can you check if you can ping the Sims 4 site as described here: https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Gallery-Connection-Troubleshooting-Status-O...

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 337 of 407 (205 Views)

Re: Cannot Connect to Gallery on PC April 2021

★★★ Apprentice

Here is the results of pinging my internet server, I don't really know what the server is for the sims 4 though. Disappointed

Message 338 of 407 (179 Views)

Re: Cannot Connect to Gallery on PC April 2021

Hero
@Sims4Fan1983 As stated in the SimQARobo's post, you need to ping this: http://sims4cdn.ea.com

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 339 of 407 (163 Views)

Re: [READ FIRST] Gallery Connection Troubleshooting/ Status: Online

★★★ Newbie

I have tried all of the trouble shooting options with the exception of opening my ports. My gallery has always work up until a few months ago. The only way that I could repair it previously was to completely uninstall and reinstall the game AND origin and I am not really interesting in doing that again since I own all of the additional content that has been release for the sims plus any other games I own on origin. I recently purchased the new stuff packs and it broke my gallery again. I would honestly just like to see a fix without having to delete and reinstall everything AGAIN. Not to mention there is no other way to contact EA listed on the sight, no email, no phone numbers. Just this forum and it would be really nice to be able to email someone and have them help since the things listed on the forum did not help me. I understand busy times, I would rather be able to email someone wait 24hours for a reply than ONLY have a forum option.

Message 340 of 407 (138 Views)
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