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Re: UNABLE TO GO ONLINE.

by roberta591
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Original Post

Re: UNABLE TO GO ONLINE.

@rhimcclure   What virus and firewall are you using?

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I do not work for EA or associated with EA other then helping other users in the forums.

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Message 321 of 426 (277 Views)
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Re: UNABLE TO GO ONLINE.

@FreeFallingSH Are you playing on a pc? What virus and firewall are you using?

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I do not work for EA or associated with EA other then helping other users in the forums.

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Message 322 of 426 (276 Views)

Re: Sims 4 Gallery Not Connecting

Champion
@SimsLover92988

I don't know if it will help you but you can try:
Change DNS to Cloudflare
Go to the "Control Panel",
Enable the "Network and Sharing Center",
From the menu on the left, select "Change network adapter settings",
right-click on the icon of the network you are connecting to and run "Properties"
now check "Internet Protocol Version 4 (TCP / IPv4)",
turn on "Properties" (underneath),
check "Use the following DNS server addresses:
(before entering new data there, write down the DNS digital address that the computer is currently using if you want to restore it someday)
and enter the preferred server 1.1.1.1 and the alternative 1.0.0.1
confirm by clicking OK and restart the browser.

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Message 323 of 426 (287 Views)

Re: UNABLE TO GO ONLINE.

Hero
@FreeFallingSH I merged your post with the main thread.

Could you try all the suggestions on the first page ?

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 324 of 426 (257 Views)

Re: Unable to access gallery in game

★★ Novice

what does that mean?  that is what my screen looks like. how do i fix and delete the downloads with the red x in the box?

 

Message 325 of 426 (213 Views)

Cannot Connect to Gallery on PC April 2021

[ Edited ]
★★★ Apprentice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.72.28.1930
What expansions, game packs, and stuff packs do you have installed? All of them except SW:JourneytoBatuu and the kits
Steps: How can we find the bug ourselves? I don't know how....
What happens when the bug occurs? Freezes then says "could not connect"
What do you expect to see? A gallery connection
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Pre Eco Lifestyle Patch

I have tried all the troubleshooting steps to be able to connect to the in game gallery and none of them worked. I am out of ideas.

 

(CM: Edited to remove 'ConnectionStatus.text' to protect personal information contained within)

Message 326 of 426 (228 Views)

Re: Cannot Connect to Gallery on PC April 2021

Hero
@Sims4Fan1983 There was gallery maintenance yesterday. Are you still having issues ?

Merging this with the main thread on this.

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 327 of 426 (206 Views)

Re: Cannot Connect to Gallery on PC April 2021

★★★ Apprentice
@crinrict yes I am still having the issue.
Message 328 of 426 (177 Views)

Re: Cannot Connect to Gallery on PC April 2021

Hero
@Sims4Fan1983 Please try all the suggestions on the first page then.

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 329 of 426 (154 Views)

Re: Cannot Connect to Gallery on PC April 2021

★★★ Apprentice
@crinrict I've tried all of the troubleshooting steps already, and no luck.
Message 330 of 426 (133 Views)
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