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Purchasing problem

by gmm101
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Purchasing problem

★★ Newbie

Hi There,

I have tried many times to purchase The Sims 4 today and each time it has said "We're unable to process your payment right now. Use a different payment method or try again later. [ref. #10048] ". I have checked my bank account and Origin has taken $1.08 from my account even though I have not purchased the Sims 4!

 

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Re: Purchasing problem

★ Novice

Yes same here/ My account was previously compromised so I wonder if that has anything to do with it. It wont allow me to use my Paypal or my debit!!!

Message 2 of 3 (63 Views)
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Re: Purchasing problem

Hero (Retired)

the $ charge is a verification on your card most places of business that are done online use this method to verify the card is valid before allowing you to use it when the amount of the full charge is not yet certain the $ is refunded

 

see this thread read point 1 which has some other links for you to read  and some spoiles if after read point 1 amd the limks inculded in point 1 them try contact CS

 

http://answers.ea.com/t5/The-Sims-4/Info-Sims-4-Download-amp-Installation-amp-Startup-issues/m-p/340...

 

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor


guide on how to contact CS

http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...

 

 

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