Product code

[marz3252]

While trying to install my brand new sims 4 game, a memo popped up saying that my product code (the code inside to CD case) is already in use. I've tried reenetering it a dozen times. Please help!

[crinrict]

Please contact a game advisor for that

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor
   

In Details here: How to contact a Game Advisor using the new EA Help page