Product code [ Edited ]

[Leonoor131]

Hi there! 

I have bought the CD of sims 4 last year. However, I don't remember the password of origin or even the email that I have used in that accont. So, I have created a new accont on origin. But the produt code that I have used [removed] is the same of the first accont, and it says that I can't use the same code(o seu codigo ja foi resgatado), so I can't play! Can you help me? 

Thank you for your attention

edited to remove product code; it's best not to post that information in public.  -puzzlezaddict

[jpkarlsen · Accepted solution]

@Leonoor131 

You need to login to the account you have the game on. Contact Support. https://help.ea.com/en/contact-us/?product=the-sims-4&platform=pc&category=technical-support

[jpkarlsen · Accepted solution]

@Leonoor131 

You need to login to the account you have the game on. Contact Support. https://help.ea.com/en/contact-us/?product=the-sims-4&platform=pc&category=technical-support