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Product code for a game I have had for many months?

by Zillakura
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Original Post

Product code for a game I have had for many months?

[ Edited ]
★★★ Newbie

I have already installed and played the sims 4 for a long time. Just recently it said I needed to use my product code to access the game. I have had the game for about a year now so I no longer have it in my emails. I have downloaded the game through Origin so it wasn't third party. I do not have to buy the game again do I? What can I do? 

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Re: Product code for a game I have had for many months?

[ Edited ]
★ Pro

@Zillakura
Are you sure that you are trying to log to the same Origin account where you installed the game? If you do not remember your nickname, enter the e-mail address you used to register the game .
If you do not remember the password, change it. Click on the instructions under the "enter password" heading.
I don't work for EA

Message 2 of 2 (32 Views)
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