Product Code - Sims 4

[louise2605]

I have just recieved my Sims 4 game and I can't find my product code. It's not on the box or on the piece of paper which is provided.

[EA_David]

Hey, try contacting your retailer. Was the slip of paper which normally contains a code blank? Or was there no slip with a space for a product key?

[louise2605]

The slip of paper had the installing information etc. on it  and there was a gap at the bottom where the product code should be. I wasn't able to contact the seller for some reason so I've reported a problem.

[emilybrooke415]

Im in the same boat, just got my sims 4 collectors edition and just assumed i could download the game instead of using the cds (as i didn't build in a cd drive to my pc), but the product code is nowhere to be seen, there is the sims 4 serial number but no product code. Just about to call EB games and hope they can help me out.

[ISmellLikeBeef11]

How did you fix this?

[Phantomlover1717]

This post if from 2014..... Please make a new post with a bit more information on the issue you're having.