Problems with launcher

by Chelseabun13
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Original Post

Problems with launcher

★★★ Novice

Hi, I purchased new content last night, but when I try to download it, member log in pops up on my launcher. When I enter my password, the box disappears for a couple of seconds, then comes back and just repeats the same thing. I can't download anything to my game now, please help?

Message 1 of 8 (1,106 Views)

Re: Problems with launcher

Hero (Retired)

@Chelseabun13  First try to clear the the browsing history in IE (Internet Explorer). The game uses the APIs in IE to communicate. Open IE (Internet Explorer) and click the cog in the upper right - click internet option - click browsing history / delete - click delete - click apply - click ok.

Message 2 of 8 (1,092 Views)

Re: Problems with launcher

★★★ Novice

I don't see a cog or internet option? Sorry I'm a bit basic on a computer lol

Message 3 of 8 (1,083 Views)

Re: Problems with launcher

★★★ Novice

Found it!

Message 4 of 8 (1,081 Views)

Re: Problems with launcher

★★★ Novice

I have done this but it hasn't made a difference. Is there anything else you can suggest? Thanks

Message 5 of 8 (1,076 Views)

Re: Problems with launcher

EA app Team

Hi @Chelseabun13

 

The studio has been working on the log issues and we believe this issue has now been resolved.

Could you try logging again now?

If the issue remains, could you please send me a direct message with the following information:

  • Login email used
  • IP Address
  • Date and approximate time range of login failure
  • Time Zone

PS! Please don't post your email/IP on the thread 

Thank you!



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Message 6 of 8 (1,029 Views)

Re: Problems with launcher

★★★ Newbie

would like to talk to someone at ea

 

Message 7 of 8 (976 Views)

Re: Problems with launcher

@tknachanceonu2  What would you like to talk about?  The responders here are mostly your fellow players, not EA employees, but we can help with game issues.  If you have an account issue, it's best to contact EA customer support, as no one here will be able to access your account details.

 

https://help.ea.com/en/contact-us/

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 8 of 8 (964 Views)