Problems with downloading content from Sims 3 Store

[kaligrace90]

Hi,

I recently downloaded 2 hairstyles from the Sims 3 store. I paid with Sim points. This is reflected in my account but my products never downloaded/do not show up in the game. What should I do?

Thanks,

Kali

[edit: email address removed] 

[EA_Spectre]

Please read here:

http://answers.ea.com/t5/The-Sims-3/Can-t-Download-Purchased-Items/m-p/1284608