Problem with billing

by lucyloo1236
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Original Post

Accepted Solution

Problem with billing

★★★ Newbie

I have pre-ordered Sims 4 and I got an email saying there was a problem with my payment method, so I couldnt be billed. But on my origin account it says i have been billed already? please help!

Message 1 of 4 (232 Views)

Accepted Solution

Re: Problem with billing

Hero

Contact a game advisor for help with billing issues

 

 

Game advisors can be found through live chat.

 

  1. https://help.ea.com/en/contact-us/ 
  2. Click on the orange NEXT button
  3. Select a platform
  4. Click on the orange NEXT button
  5. Select a topic and describe your problem in a few words
  6. Click on the orange NEXT button
  7. Click Chat Now to chat with a Game Advisor

In Details here: How to contact a Game Advisor using the new EA Help page

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


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Message 2 of 4 (230 Views)

All Replies

Re: Problem with billing

Hero

Contact a game advisor for help with billing issues

 

 

Game advisors can be found through live chat.

 

  1. https://help.ea.com/en/contact-us/ 
  2. Click on the orange NEXT button
  3. Select a platform
  4. Click on the orange NEXT button
  5. Select a topic and describe your problem in a few words
  6. Click on the orange NEXT button
  7. Click Chat Now to chat with a Game Advisor

In Details here: How to contact a Game Advisor using the new EA Help page

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 2 of 4 (231 Views)

Re: Problem with billing

★★★ Newbie

That option hasnt come up for me to chat on live chat Frown

Message 3 of 4 (221 Views)

Re: Problem with billing

Hero

DId you choose account problems or billing ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 4 of 4 (210 Views)