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Re: Please help

by Compulsivian

Original Post

Accepted Solution

Please help

★★ Novice

Product: The Sims 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number?
What expansions, game packs, and stuff packs do you have installed? Island Living, Cats & Dogs, Get Famous, City Living, Seasons, Discover University, Get Together, Get to work, Realm of Magic, Parenthood, Vampires, Strangerville, Jungle Adventure, Dine Out, Spa Day, Outdoor Retreat, Tiny Living, Moschino, My First Pet, Laundry Day, Toddler, Fitness, Bowling Night, Backyard, Kids Room, Movie Hangout, Spooky, Cool Kitchen, Perfect Patio and Luxury Party
Steps: How can we find the bug ourselves? I don't know
What happens when the bug occurs? The manage worlds screen comes up and a popup box with an error code that has letter and numbers pops up saying that my save file failed to load and that I need to relaunch the game
What do you expect to see? I should be able to load my save file and play normally
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. I updated my game for the June patch before eco living came out and my game worked normally, then the emergency patch update came out and my game automatically updated and I was able to play normally until yesterday when I went to load my save file and I started to get the error message

I've tried troubleshooting, and unintalling my mod and i'm still getting the same thing


Is there going to be another update to help fix this issue for players who are having this problem after the two updates?

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Accepted Solution

Re: Please help

Message 5 of 5 (103 Views)

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Re: Please help

★ Guide

I can't help, but somebody may be able, if You could find the error code, and write it down for Us in here? Thanks! Standard smile

Message 2 of 5 (129 Views)

Re: Please help

★★ Novice

I had to go back and try again to get the code but this is what I received 102:457b746:61bc12d

Message 3 of 5 (114 Views)

Re: Please help


HI @Symonew 


Try resetting your user files as described in the factory reset described in this post:


You won't loose anything. Just make sure to not delete any files  and make a backup.


After renaming, repair your game by right clicking on the game in Origin.


Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.


  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out which is the autosave and no longer needed - if you still have it)
  • Custom content like clothing, hair, skins, make up ....
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

Happy Gaming


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.

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Re: Please help

★ Guide

@Symonew Great! Thanks again. There is another topic, with that Error problem! 

Message 5 of 5 (104 Views)
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