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Re: Pixelated Counters, Dine Out Booths, and Bars.

by crinrict
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Accepted Solution

Pixelated Counters, Dine Out Booths, and Bars.

★★★★ Novice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.54.120.1020
What expansions, game packs, and stuff packs do you have installed? I own all currently released Expansion Packs and Game Packs as of August 2019. I own all Stuff Packs except for My First Pet and Moschino.
Steps: How can we find the bug ourselves? Look at the counters, dine out booths, or bars placed inside a room.
What happens when the bug occurs? The counters, dine out booths, and bars appear pixelated. The pixelation moves and changes based on how you zoom out.
What do you expect to see? Textures not pixelated.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. This started after the most recent August update.

The pictures attached show the pixelation effect I am talking about. I took all my CC out, repaired my game and it still happened. I thought that maybe CC counters were exempt from it, but they are also pixelated. Please fix soon!

Message 1 of 6 (127 Views)

Accepted Solution

Re: Pixelated Counters, Dine Out Booths, and Bars.

★★ Pro
@MadeByCoffee

Your graphics drivers for Nvidia card are 5 years old It is probably the reason for this.
Look for these drivers here
https://www.nvidia.com/Download/index.aspx?lang=en-us
You can also check here
https://support.lenovo.com/us/en/downloads/ds103687
There is also reported a series of failed Windows updates.
Update Lenovo drivers, BIOS and applications using Lenovo system updates
https://support.lenovo.com/us/en/solutions/tvsu-update
Then check if your Windows is up to date
https://support.microsoft.com/help/4027667/windows-10-update

I don't work for EA

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Message 5 of 6 (45 Views)

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Re: Pixelated Counters, Dine Out Booths, and Bars.

Hero

Hi @MadeByCoffee 

 

moved this to tech for troubleshooting

 

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

 

Also please post a picture of your in game graphics settings. 

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


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Message 2 of 6 (102 Views)

Re: Pixelated Counters, Dine Out Booths, and Bars.

★★★★ Newbie

Hello,

 

I am also experiencing the same issue and have attempted to remove my mods and repair the game, but the issue persists. I have included my computer's DxDiag, a screenshot of my game graphics settings and a screeshot of the issue. 

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.54.120.1020
What expansions, game packs, and stuff packs do you have installed? I own Cats & Dogs, Seasons, Get to Work, Get Together, Parenthood, Outdoor Retreat, Laundry Day Stuff, Kids Room Stuff, Romantic Garden Stuff and Perfect Patio Stuff 
Steps: How can we find the bug ourselves? Look at the counters placed inside a room. The issue is fixed if counters are placed outside. 
What happens when the bug occurs? The counters appear pixelated. The pixelation moves and changes based on how you zoom out.
What do you expect to see? Textures not pixelated.
Have you installed any customization with the game, e.g. Custom Content or Mods? I have installed custom content, but have removed it and the issue still persists. 
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. This started after the most recent August update.

Message 3 of 6 (81 Views)

Re: Pixelated Counters, Dine Out Booths, and Bars.

★★★★ Novice

Here is the DxDiag txt file and my graphics setting.

Message 4 of 6 (55 Views)

Re: Pixelated Counters, Dine Out Booths, and Bars.

★★ Pro
@MadeByCoffee

Your graphics drivers for Nvidia card are 5 years old It is probably the reason for this.
Look for these drivers here
https://www.nvidia.com/Download/index.aspx?lang=en-us
You can also check here
https://support.lenovo.com/us/en/downloads/ds103687
There is also reported a series of failed Windows updates.
Update Lenovo drivers, BIOS and applications using Lenovo system updates
https://support.lenovo.com/us/en/solutions/tvsu-update
Then check if your Windows is up to date
https://support.microsoft.com/help/4027667/windows-10-update

I don't work for EA

Message 5 of 6 (46 Views)

Re: Pixelated Counters, Dine Out Booths, and Bars.

★★★★ Novice

Thank you! This was the problem. Counters, booths, and bars are back to normal.

Message 6 of 6 (28 Views)
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