purchased the sims 4 with pets expansion in december, had played fine since, purchased all other expansions and game packs/stuff packs...no issues...until today when i purchased the new "bowling night" and "fitness" packs....now the pets expansion is missing and says i dont own it. help!
unfortunately we can't really help with account issues here at AHQ as it's a player help player driven forum.
It's best to contact a game advisor as they can check your account and see what's wrong
Game advisors can be found through live chat or call-back
Click on this this link for fast finding https://help.ea.com/en/contact-us/
In Details here: How to contact a Game Advisor
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.