@packsgaza Your laptop should be able to handle ultra graphics settings. But there are certainly reasons why that wouldn't be happening, both related to your computer itself and not. First of all, have you tried playing a new save in a clean user folder? I'm not suggesting you need to abandon your current saves, just that it's a useful test to narrow down the cause of the problem.
Move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and a new one will spawn the next time you open Sims 4. (Your saves and other content will be intact in the old folder but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know how a new save runs.
If you still see performance issues, please run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
Please also make sure the game is using your dedicated card, not the iGPU. inside the new Sims 4 folder, open config.log, which will list the card used about 30 lines down.
The unrecognized graphics card message is because your card isn't in Sims 4's database yet. It has nothing to do with performance: it only means that the game doesn't know which graphics profile to assign by default.
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I don't work for EA. I'm just trying to help fellow players with their games.
