August 2014
Hello, 21.10.13 I odered The Sims 4 game (order No. 1251706829 ) and received a comfirming email, that the payment had been processed. But yesterday I received an email that there is a problem with the payment of my order. Was my money refunded to the card or not?
August 2014
Check out this thread: http://answers.ea.com/t5/The-Sims-4/There-is-a-problem-with-your-order/td-p/3402147/jump-to/first-un...
To be sure all is in order, contact a game advisor
Game advisors can be found through live chat.
In Details here: How to contact a Game Advisor using the new EA Help page
Good Luck
Crin
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