Payment

by lubochkaa1995
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Original Post

Payment

★★★ Newbie

Hello21.10.13 I odered The Sims 4 game (order No. 1251706829 ) and received a comfirming email, that the payment had been processed. But yesterday I received an email that there is a problem with the payment of my order. Was my money refunded to the card or not?

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Re: Payment

Hero

Check out this thread: http://answers.ea.com/t5/The-Sims-4/There-is-a-problem-with-your-order/td-p/3402147/jump-to/first-un...

 

To be sure all is in order, contact a game advisor

 

 

Game advisors can be found through live chat.

 

  1. https://help.ea.com/en/contact-us/ 
  2. Click on the orange NEXT button
  3. Select a platform
  4. Click on the orange NEXT button
  5. Select a topic and describe your problem in a few words
  6. Click on the orange NEXT button
  7. Click Chat Now to chat with a Game Advisor

In Details here: How to contact a Game Advisor using the new EA Help page

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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