Payment

by babydoll0721
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Payment

★★★ Newbie

Hi i have been trying to purchase the hidden springs dlc, but unfortunately when going through a payment method to buy 2000 points it comes up with a system error message and to try again later. 

Message 1 of 2 (333 Views)

Accepted Solution

Re: Payment

Hero

This has been an ongoing issue for many. Something is blocking your account.

 

You need to contact Customer Support.

They can be found here: https://help.ea.com/contact-us

You have the option to contact them by mail, phone or Live Chat. For Live Chat, make sure to choose US as your country.

 

If they can't help, add your voice in this thread: http://forum.thesims3.com/jforum/posts/list/545146.page

 

It's monitored by the gurus and someone might be able to help you.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


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Message 2 of 2 (341 Views)

All Replies

Re: Payment

Hero

This has been an ongoing issue for many. Something is blocking your account.

 

You need to contact Customer Support.

They can be found here: https://help.ea.com/contact-us

You have the option to contact them by mail, phone or Live Chat. For Live Chat, make sure to choose US as your country.

 

If they can't help, add your voice in this thread: http://forum.thesims3.com/jforum/posts/list/545146.page

 

It's monitored by the gurus and someone might be able to help you.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 2 of 2 (342 Views)