Password

[ybonny]

Can't log in to my sims 3 game launcher

[puzzlezaddict · Accepted solution]

@ybonny  Does your computer run Windows or macOS?  For Windows, try clearing the cache for Internet Explorer.  Even if you never use it, the launcher does for some purposes.  Be sure to uncheck the box to preserve data for favorite sites.

https://kb.wisc.edu/page.php?id=15141

If you have a Mac, the equivalent would be clearing cache and cookies in Safari, but that's not usually necessary.

If this doesn't help, please change your password on some other EA site, and use only letters and numbers, no special characters, in the password.  Then clear IE's cache again and try to login.

[puzzlezaddict · Accepted solution]

@ybonny  Does your computer run Windows or macOS?  For Windows, try clearing the cache for Internet Explorer.  Even if you never use it, the launcher does for some purposes.  Be sure to uncheck the box to preserve data for favorite sites.

https://kb.wisc.edu/page.php?id=15141

If you have a Mac, the equivalent would be clearing cache and cookies in Safari, but that's not usually necessary.

If this doesn't help, please change your password on some other EA site, and use only letters and numbers, no special characters, in the password.  Then clear IE's cache again and try to login.

[ybonny]

@puzzlezaddict Thank you, -thanks for reaching out. It's working now, I downloaded CCcleaner and did all the browsers.