Password help please!

[firedivided]

I got an old account from a friend a few months ago in order to play TS4, and changed the username, email, and password. It worked fine up until a few weeks ago when it started saying my password was incorrect or had expired, on the Origin client and the website. It ended up having changed itself to the old password, so I went in and reset it back to mine. Now it's saying the same thing, but neither my or my friend's password work, and I'm not getting any password reset emails even though I have before. It's a Yahoo mail account, if that has something to do with it. I tested it with this account too, and got the reset email no problem. I already tried contacting staff or whatever but they never got back to me, so don't bother telling me to do that again. I really would like that account back, since it has my TS4 game on it along with the Outdoor Retreat expansion I bought. The username is milkydeerboy. 

[Phantomlover1717 · Accepted solution]

Problem is, we can't look in to your account, we're users just like you.

Try the different options, like the chat to contact them.

[Phantomlover1717]

Try contacting EA:
https://help.ea.com/en/contact-us/new/

[firedivided]

Sorry but in my post I said I already tried that, they never got back to me about it.

[Phantomlover1717 · Accepted solution]

Problem is, we can't look in to your account, we're users just like you.

Try the different options, like the chat to contact them.

[EA_Mai]

Hi @firedivided,

Are you still having issues to contact our advisors?

If so, you could also try to contact through Facebook or Twitter  If the issue is already fixed, please, remember to use the 'Accept as solution' button to let everyone know.

Thanks!

-Mai

[spookydoo60]

can't get into the whole program. How can I chat?

[jpkarlsen]

You need to contact Support. https://help.ea.com/en/contact-us/?product=the-sims-4&platform=pc&category=technical-support