Part of screen is unresponsive

by autumnmonc343
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Part of screen is unresponsive

★★★ Newbie

I got the SIms 4 the 27th and since I've had it, I've had a specific issue that part of my screen is unresponsive to my commands. It glitches and instead of the tiny Sims 4 hand i get my desktop mouse. It keeps me from picking certain options, for example: I cannot click on specific commands or choose certain outfits because they cross into that area that does not work. The only way i can choose those commands that I want is if I move my screen to another angle and then choose it. 

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Re: Part of screen is unresponsive

[ Edited ]
Hero (Retired)

@autumnmonc343

Have a look here

https://answers.ea.com/t5/Technical-Issues-PC/Mouse-cursor-not-working-properly/m-p/3302073#M2620

You can also try to turn on vertical sync in the game option

 

If it will not help you could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the text file to your post directly in option "Reply" - not Quick Reply

I don't work for EA

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