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[PLEASE READ] Unrecognized Video Card

by crinrict
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Re: Unrecognized Video Card: Your video Card was not found in our Database

Hero
@drinsanityy Hm. It worked before, right ? I'm going to pass you on to another helper as I'm insanely busy in bugs.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


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Message 81 of 198 (378 Views)
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Re: Unrecognized Video Card: Your video Card was not found in our Database

@drinsanityy  Every time Sims 4 is patched, repaired, or reinstalled, the graphicscards.sgr file you edited gets replaced with an unaltered copy.  So if you didn't redo the edit after last week's patch, then your card would be unrecognized again.

 

Every time you have a clean game folder, the game will generate the warning about an unrecognized card.  So if you're troubleshooting by moving files around, it wouldn't be unusual to see that message over and over.  At any rate, if you're not having any other problems with the game, just reapply the edit that Crinrict suggested here, and you should be fine.

 

https://answers.ea.com/t5/Technical-Issues-PC/PLEASE-READ-Unrecognized-Video-Card/m-p/8411133#M15489...

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 82 of 198 (363 Views)
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Re: [PLEASE READ] Unrecognized Video Card

[ Edited ]
★★ Novice

I had no idea what to look for at first to find out what to do but, I think I found the data needed.

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Message 83 of 198 (339 Views)
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Re: [PLEASE READ] Unrecognized Video Card

Hero
@certifiedxfame Unfortunately, your card is in fact listed as unsupported in the sgr file.

Your computer is all in all below specs to play the game.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 84 of 198 (327 Views)
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Re: [PLEASE READ] Unrecognized Video Card

★★ Novice

Oh wow, that's upsetting. I mean I can still play, it'll just be very laggy and until my Dell gets fixed, I'll have to deal. Thank you for letting me know.

Message 85 of 198 (320 Views)
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Re: [PLEASE READ] Unrecognized Video Card

★★ Novice

Hello, i got a RX5700 XT the gpu is up to date with [Found: 1, Supported: 1] in config but i can't launch the game.

 

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Message 86 of 198 (284 Views)
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Re: [PLEASE READ] Unrecognized Video Card

Hero
@LordGinger6 That's the first of the two issues

Did you try all the suggestions here: https://answers.ea.com/t5/Technical-Issues-PC/PLEASE-READ-Unrecognized-Video-Card/m-p/7600612#M13596...

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 87 of 198 (278 Views)
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Re: [PLEASE READ] Unrecognized Video Card

★★★ Novice

Hi,

 

I'm getting the second problem where it will play and puts it on highest settings but says it can't be found. It's a GTX 1650. The vendor ID is 10DE and the device ID is 1F91. I can find the file that needs editing but not sure what I'm supposed to change for it to work. Any help would be greatly appreciated.

Message 88 of 198 (234 Views)
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Re: [PLEASE READ] Unrecognized Video Card

@TheLittleThings3  In graphicscards.sgr, hit crtl-F and search for 1650.  You'll see this:

 

card 0x2184 "NVIDIA GeForce GTX 1660 (Turing)" $cardLevelUber $resolutionHigh
card 0x1F82 "NVIDIA GeForce GTX 1650 (Turing)" $cardLevelUber $resolutionHigh
card 0x1b06 "NVIDIA GeForce GTX 1080 Ti (Pascal)" $cardLevelUber $resolutionHigh

 

Change the 1F82 in bold to 1F91, save, quit, and test.  Note that after a patch, or if you repair the game, you'll need to redo the edit, at least until your device ID is added to the database.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 89 of 198 (233 Views)
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Re: [PLEASE READ] Unrecognized Video Card

★★★ Novice
@puzzlezaddict It worked. Thank you!
Message 90 of 198 (225 Views)
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