Help us improve Answers HQ! Take Survey No, Thanks

[PLEASE READ] Unrecognized Video Card

by crinrict
Reply

Original Post

Highlighted

Re: Unrecognized Video Card: Your video Card was not found in our Database

@Jezfuji  You can manually scroll through graphicscards to find the Intel entries; they're towards the bottom of the list.  It starts here:

 

vendor "Intel" 0x8086

 

You should also be able to search for Intel, or for 5916 (to get to the entry for the 620), but I'm not sure why that would work if looking for HD 620 doesn't.  The only thing I can think of is that perhaps your game isn't patched.

 

At any rate though, the important thing is to add your card to the list under the Intel category.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 71 of 198 (311 Views)
Highlighted

Re: Unrecognized Video Card: Your video Card was not found in our Database

★★★ Novice
@puzzlezaddict I searched the whole thing but it doesn't have those text. Let me ask you when I enter graphicscards.sgr in my files what pops up is a very long folder called Client_log.txt I don't actually have a folder in my comp called graphicscards.sgr. is this the client log the same thing?
Message 72 of 198 (305 Views)
Highlighted

Re: Unrecognized Video Card: Your video Card was not found in our Database

[ Edited ]

@Jezfuji  No, that file is not the same thing.  You can't find graphicscards.sgr by searching for it in Finder; that's why I wrote out where you should look.

 


If the Sims 4 is not in the regular Applications folder, Origin likely installed it into your user account. To find it, open a Finder window, click Macintosh HD (or whatever you've named your hard disk) in the left panel, then Users\[your username]\Applications. (If you don't see the hard disk listed, click Finder in the upper left corner of your screen, then Preferences, then Sidebar; then under devices, check the box next to Hard Disks.)

 

Once you've found the Sims 4 install location, right-click, or hold down crtl and click, on the TS4 icon and select Show Package Contents. Open Contents, then graphicscards.sgr. It should open automatically in TextEdit, but if not, you can right-click, select Open With and then choose TextEdit.



I promise you that you have a graphicscards file in there somewhere, or else the game wouldn't run at all.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 73 of 198 (300 Views)
Highlighted

Re: [PLEASE READ] Unrecognized Video Card

★★ Novice

It seems like that worked! Thank you for your help!

Message 74 of 198 (295 Views)
Highlighted

Re: Unrecognized Video Card: Your video Card was not found in our Database

★★★ Novice
@puzzlezaddict sorry I've never done this. Can you clarify exactly where to put it you said "Under the second line above (for the HD 640), create a new line and copy and paste the following:" under which second line did you mean. I finally found the file.
Message 75 of 198 (284 Views)
Highlighted

Re: Unrecognized Video Card: Your video Card was not found in our Database

[ Edited ]

@Jezfuji  Find the lines that look like this:

 

card 0x5916 "Intel (R) HD 620" $cardLevelMedium $resolutionMedium
card 0x5926 "Intel (R) HD 640" $cardLevelMedium $resolutionMedium
card 0x2982 "IntelÆ Graphics Media Accelerator X3500" $cardLevelLow $resolutionLow unsupported

 

Put your cursor at the end of the line that contains the HD 640 entry, and hit the return key, so you have this:

 

card 0x5916 "Intel (R) HD 620" $cardLevelMedium $resolutionMedium
card 0x5926 "Intel (R) HD 640" $cardLevelMedium $resolutionMedium


card 0x2982 "IntelÆ Graphics Media Accelerator X3500" $cardLevelLow $resolutionLow unsupported

 

Highlight the text in this box:

 

card 0x3EA6 "Intel (R) HD 645" $cardLevelMedium $resolutionMedium

Hit command-C to Copy, then put your cursor on the blank line shown above and command-V to Paste.  The lines should now look like this:

 

card 0x5916 "Intel (R) HD 620" $cardLevelMedium $resolutionMedium
card 0x5926 "Intel (R) HD 640" $cardLevelMedium $resolutionMedium

card 0x3EA6 "Intel (R) HD 645" $cardLevelMedium $resolutionMedium
card 0x2982 "IntelÆ Graphics Media Accelerator X3500" $cardLevelLow $resolutionLow unsupported

 

Command-S to Save, then command-Q to Quit, then launch your game and check whether the edits worked.  Instructions for checking are in my first post to you.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 76 of 198 (270 Views)
Highlighted

Re: Unrecognized Video Card: Your video Card was not found in our Database

★★★ Novice
@puzzlezaddict it worked thank you.
Message 77 of 198 (261 Views)
Highlighted

Re: Unrecognized Video Card: Your video Card was not found in our Database

★★★ Novice
@crinrict is it normal that everytime i turn on my computer, sims 4 always show unrecognized video card and have to do the steps again?
Message 78 of 198 (235 Views)
Highlighted

Re: Unrecognized Video Card: Your video Card was not found in our Database

Hero
@drinsanityy No, it should stick but they have been changes with the patch so you will need to redo them after the patch.

Are they erased from the file after each time you run the game ?

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 79 of 198 (226 Views)
Highlighted

Re: Unrecognized Video Card: Your video Card was not found in our Database

★★★ Novice
@crinrict nope it doesn't erased but when i checked the config file, it says found 0 support 1
Message 80 of 198 (211 Views)
Twitter Stream