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[PLEASE READ] Unrecognized Video Card

by crinrict
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Original Post

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Re: Unrecognized Video Card: Your video Card was not found in our Database

★★ Novice

like this one right under 0x1f08?

Message 41 of 198 (587 Views)
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Re: Unrecognized Video Card: Your video Card was not found in our Database

Hero
@dekunthlux1 It doesn't matter that much where you put it. Just needs to be under the vendorID you see there. Right under 0x1f08 is fine.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 42 of 198 (569 Views)
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Re: Graphics Card error message

[ Edited ]
★★★★ Novice

Hi @Bluebellflora 

 

It says the device ID is:

AMD Radeon (TM) Vegas 8 Graphics

 

PCI\VEN_1002&DEV_15D8&SUBSYS_1EAE1043&REV_C2

 

If I understand that list correctly, the subsystem vendor ID is 1043 ASUSTek

 

PS, when I try to open the file GraphicsCards.sgr, it asks me to look for an app in the Microsoft store.  

Message 43 of 198 (539 Views)
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Re: Graphics Card error message

Hero
@HolidayNowPlease You need to open it with a text editor. For example notepad++ or even just windows notepad

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 44 of 198 (530 Views)
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Re: Graphics Card error message

@HolidayNowPlease 

 

Thanks Standard smile Please do the following to add your AMD chip:

 

  1. Open the GraphicsCards.sgr file (Program Files (x86)\Origin Games\The Sims 4\Game\Bin, using Notepad on a PC). The first long list of GPUs will be the ATI/AMD section which is where we need to add your chip:
    vendor "ATI" 0x1002
  2. Under the ATI header you will see a long list of AMD cards/chips. 
    card 0x15DD "AMD Vega 11" $cardLevelUber $resolutionHigh
    card 0x6863 "AMD Vega FE" $cardLevelUber $resolutionHigh
    card 0x687F "AMD Vega 64 and 56" $cardLevelUber $resolutionHigh
    card 0x67DF "AMD Radeon R9 480, 570, and 580" $cardLevelUber $resolutionHigh
    card 0x67FF "AMD Radeon R9 560 4GB" $cardLevelUber $resolutionHigh
    ...
  3. Create a new line above the line I've marked in bold above and enter the following: 
    card 0x15D8 "AMD Vega 8" $cardLevelHigh $resolutionHigh
  4. Close the file, saving if prompted or it doesn't autosave. I have set your chip at high settings but you could always replace the $cardLevelHigh with $cardLevelUber if you feel your computer can handle it.

Now launch the game to the loading screen then quit. Go into the Electronic Arts > The Sims 4 folder and open the Config .log file, scroll to the top and see if your card has now been found. Under the Graphics device info bit it should now correctly identify your card and show [Found: 1, Supported: 1].

Message 45 of 198 (518 Views)
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Unrecognized Video Card

★★★★ Novice

NVIDIA GeForce RTX 2060 (Turing) is not found. Vendor ID: 10de Device ID: 1f11.  Config file shows Found: 0, Supported: 1.  GraphicsCards.sgr  file has only one RTX 2060 Supported  with a different Device ID than mine. I changed my Device id in GraphicsCard.sgr file and saved it (i made a Back up first) after Config file Found: 1, Supported . in Origin i updated the game and checked the file afterwards and the new Device ID was still there   :-)

Message 46 of 198 (493 Views)
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Re: Unrecognized Video Card

Hero
@mariannesulsul I merged your post and will forward your deviceID so it can be added

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 47 of 198 (486 Views)
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Re: Graphics Card error message

[ Edited ]
★★★★ Novice

Wonderful!  Thank you very much.  It is recognising the graphics card now.  My Sims will be delighted!  

 

Edit: Plays much better now.  Before, the laptop would be noisy and get very hot.  I needed a fan tray to cool it down.  Now it works perfectly, no straining or warming up at all.

Message 48 of 198 (464 Views)
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Re: [PLEASE READ] Unrecognized Video Card

★★★ Novice

Hi my graphics is 

Intel Iris Plus Graphics 645 1536 MB

 

my Mac is on Catalina Version 10.15

 

I am getting an error message saying "unrecognized video card. Your video card was not found in our database."

Message 49 of 198 (424 Views)
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Re: [PLEASE READ] Unrecognized Video Card

@Jezfuji

Which exact model Mac do you have?

Could you open the Config.file with TextEdit and copy and paste the section under Graphics Device Info in a post here please.
Message 50 of 198 (412 Views)
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