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[PLEASE READ] Unrecognized Video Card

by crinrict
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Original Post

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Re: [PLEASE READ] Unrecognized Video Card

Hero
@stv_strm Did they update the file at all ? Do you know ? I didn't check.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 21 of 198 (647 Views)
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Re: [PLEASE READ] Unrecognized Video Card

★ Guide
@crinrict I compared the current GraphicsCards.sgr to the one from March, and it does not appear to contain any changes.
Message 22 of 198 (645 Views)
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Re: [PLEASE READ] Unrecognized Video Card

Hero
@stv_strm Guess it just wasn't part of the patch then :D

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 23 of 198 (634 Views)
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Re: [PLEASE READ] Unrecognized Video Card

★ Guide

@crinrict1070ti appears to have been added to the list in Update: 08/08/2019 - PC 1.54.120.1020 / Mac 1.54.120.1020

Message 24 of 198 (585 Views)
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Re: [PLEASE READ] Unrecognized Video Card

Hero
@stv_strm Great. Thanks for your feedback.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 25 of 198 (579 Views)
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Re: Unrecognized Video Card: Your video Card was not found in our Database

[ Edited ]
★ Novice

NVIDIA Quadro M500M       Device ID: 10DE 137A 505A17AA

 

It says my card is supported but not found. How do I add it to the graphics card file?

Message 26 of 198 (563 Views)
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Sims 4 RTX 2080 Super is not recgonized, game stutters

★★★ Novice

Hi guys!

 

I just recently built my first PC and it has the RTX 2080 Super and the I7 9700K CPU. Every game I run is buttery smooth, but for The Sims 4 it lags/stutters when I play that it's unplayable for me. When I launch the game it says something along the lines of "The Sims 4 does not recognize the graphics card." I heard adding a line to GraphicsCards.sgr file can help, but I'm not sure what I should add and where. This if the information I have when I click on NVIDIA Control Panel and then System Information:

 

Items: GeForce RTX 2080 SUPER

Device Id: 10DE 1E81 13A010DE

Part Number: G 180 0040

Message 27 of 198 (561 Views)
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Re: Sims 4 RTX 2080 Super is not recgonized, game stutters

[ Edited ]

@CevenKills 

 

I'm not a Windows user but I have edited the sgr files more than I care to remember so let's see if this works:

 

  1. Open the GraphicsCards.sgr file (Program Files (x86)\Origin Games\The Sims 4\Game\Bin, open I think with Notepad on a PC). The first long list of GPUs will be ATI/AMD. Scroll down until you get to the NVIDIA section 
    vendor "NVIDIA" 0x10b4 0x12d2 0x10de
  2. Create a new line above the first card and enter the following (you could c/p the first line and just change the Device ID): 
    card 0x1e81 "NVIDIA GeForce RTX 2080 Ti (Turing)" $cardLevelUber $resolutionHigh
  3. Close the file, saving if prompted or it doesn't autosave.

Now launch the game to the loading screen then quit. Go into the Electronic Arts > The Sims 4 folder and open the Config .log file, scroll to the top and see if your card has now been found. Under the Graphics device info bit it should now correctly identify your card and show [Found: 1, Supported: 1].

 

(moved your post to this ongoing thread)



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Message 28 of 198 (545 Views)
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Re: Unrecognized Video Card: Your video Card was not found in our Database

@XxJrealidealxX 

 

Could you follow the instructions in my post above but instead adding this to the GraphicsCard.sgr file:

 

card 0x137a "NVIDIA Quadro M500M" $cardLevelMedium $resolutionMedium

I have set the level to Medium but you can change that if your card can handle higher graphics options in-game. 



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 29 of 198 (536 Views)
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Re: [PLEASE READ] Unrecognized Video Card

★★★ Novice

Hi there,

 

I was able to play my game on Friday night but now I am getting a popup telling me that I have an unrecognized video card. Instead of opening in the full screen its opening in a window and its like I'm playing a brand new game as none of my saved games are there, just the option to play a new game. I did read the posts under this so my graphics are:

Intel(R) UHD Graphics 620

Dev #3EA0

Vend # 8086

 

Hopefully, someone can help me get back to playing my normal games soon Standard smile

Message 30 of 198 (502 Views)
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