March 2019 - last edited September 2020
Introduction
There are two error messages related to video cards for Sims 4 PC.
The cause and solution are different for both and the game also behaves differently. Please check the post that refers to your error message
Information Needed
To properly add all cards to the database, it can be very helpful if you post your Vendor ID and Device ID in this thread, even if you know how to add the line yourself and don't need help with it.
So, if you find your card missing from the list, please post them in this thread. All instructions can be found in the second issue below.
Thanks.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
March 2019 - last edited March 2019
Problem
You will get this message on trying to start the game. The game will not start if you click ok.
Cause
The exact cause of this message is unclear.
Solution
please try the following things
Test after each step
You can also check if your card is recognized by the system properly as described for the other error message. This message often appears for cards that were previously running fine so it's unclear if it will help though.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
March 2019 - last edited September 2020
Problem
When starting the game, the game will start but then display the following warning. Clicking ok lets you play the game but it might be slow or show other symptoms of bad performance.
Cause
This issue often occurs for newer video cards. The game has a file that has knowledge of most common graphics cards but all cards need to be added to the file to be recognized properly.
You can find the content of the current list here: List of Graphics Cards by Phantomlover1717
If you can't find your card on that list, then EA/Maxis needs to add it first.
For more information and help with this issue, please use this thread: https://answers.ea.com/t5/Technical-Issues-PC/Unrecognized-video-card/m-p/9507008
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads