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[PLEASE READ] Unrecognized Video Card

by crinrict
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Unrecognized video card ?

[ Edited ]
★★ Novice

Hello, just bought a new pc the other day and tried to run the sims 4 and i got this message saying unrecognized video card, Can anybody help ? heres my Dxdiag 

Message 201 of 263 (137 Views)
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Re: Unrecognized video card ?

@Crystal1017  I've merged your post with the master thread for this issue.

 

Your graphics card is listed in the database, but under a different device ID.  So all you need to do is change that ID to the one for your card.  Open graphicscards.sgr, which is inside the game's program files.  Unless you changed the default install location in Origin, the full path will be:

 

Program Files (x86)\Origin Games\The Sims 4\Game\Bin

 

You can open the file with Notepad.  Right at the top, you'll see this:

 

vendor "ATI" 0x1002
card 0x7340 "AMD Radeon Pro 5500M / 5300M" $cardLevelUber $resolutionHigh
card 0x731F "AMD Radeon RX 5700 / 5700 XT" $cardLevelUber $resolutionHigh
card 0x15DD "AMD Vega 11" $cardLevelUber $resolutionHigh

 

Change the bolded 15DD to 15D8 , which is the device Id for your card.  Save, quit, launch the game, quit, and then check the config.log file (inside Documents\Electronic Arts\The Sims 4) for your graphics card.  About 30 lines down, you sould see the card name and a [Found: 1, Supported: 1] value next to it.  Let me know if it doesn't work.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 202 of 263 (98 Views)
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Re: Unrecognized video card ?

[ Edited ]
★★ Novice

IT WORKED ! thanks so much for your help ! @puzzlezaddict 

Message 203 of 263 (384 Views)
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Re: Unrecognized Video Card: Your video Card was not found in our Database

★★ Newbie

Hi, 

 

Have just bought a new laptop & I have the message which flags up on sims 4 main menu to say graphics is not supported. Found is 0 and supported is 1. 

 

The graphics card isn't on the list. I've followed all the other instructions wrll enough to find that out but no idea what I'm doing with the resolution or level value. 

 

The graphics card is nvidia geforce gtx 1650 

 

Any help? @Bluebellflora @crinrict 

Message 204 of 263 (294 Views)
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Re: Unrecognized Video Card: Your video Card was not found in our Database

@cherripop  Please go into Documents\Electronic Arts\The Sims 4, open the file labeled config.log, copy the lines between "Graphics device info" (about 25 lines down) and "Options" (about 40 lines down), and paste it into a reply.  You don't need to include anything after "Options."

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 205 of 263 (279 Views)
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Can't run The Sims 4 with the video card in this system. Please check that the v

★★ Newbie

Hello everyone!

 

I have a MacBook Air Standard smile

 

Yesterday I’ve downloaded Eco Lifestyle and  I’ve played a bit with it

This morning I tried to open the Sims and this happened: “Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the latest video drivers are installed.

[oe61221:1df4e8dc:0000000]”

 

I saw that many people had this same problem, can you help me to solve it, please?

 

 

Message 206 of 263 (301 Views)
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Re: Can't run The Sims 4 with the video card in this system. Please check that t

Hero
@Valess96 Do you know what card you have ?

Could you please provide your specs as described here: https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting...

Please also upload the config.log file found in documents.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


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Message 207 of 263 (259 Views)
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Re: Unrecognized Video Card: Your video Card was not found in our Database

★★ Newbie

thank you for this info!

 

my video card is not recognized and not listed. Device ID 8A56 Subsystem ID 1028

Message 208 of 263 (231 Views)
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Re: Unrecognized Video Card: Your video Card was not found in our Database

@annieoath  From your device ID, it sounds like you have an Intel Graphics G1 chip.  It's easy enough to add the chip to Sims 4's database.

 

You're going to edit a file called graphicscards.sgr, which is in the game's program files.  Unless you changed the default install location in Origin, the full file path will be:

 

Program Files (x86)\Origin Games\The Sims 4\Game\Bin

 

Open graphicscards.sgr with Notepad, search for 5927, and you'll see these lines:

 

card 0x5926 "Intel (R) HD 640" $cardLevelMedium $resolutionMedium
card 0x3ea6 "Intel (R) HD 645" $cardLevelMedium $resolutionMedium
card 0x5927 "Intel (R) HD 650" $cardLevelMedium $resolutionMedium

 

Create a line under the one with 5927, and add this:

 

    card 0x8a56 "Intel Iris Plus Graphics G1" $cardLevelMedium $resolutionMedium

Save, quit, load the game, quit, and check config.log again.  You should see a [Found: 1, Supported: 1] next to the card name.  Let me know if it doesn't work.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 209 of 263 (212 Views)
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Re: Unrecognized Video Card: Your video Card was not found in our Database

[ Edited ]
★★★★ Novice

This problem appeared to me yesterday after I deleted the Sims 4 file in order to generate a new folder. Until now my video card was recognized. I don't know what happened now. 

I have Intel (R) HD Graphics 620.

PCI\VEN_8086&DEV_5916&SUBSYS_832A103C&REV_02\3&11583659&1&10

Message 210 of 263 (167 Views)
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