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[PLEASE READ] Unrecognized Video Card

by crinrict
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Re: [PLEASE READ] Unrecognized Video Card

★★ Newbie

GTX 1660 Super

Message 91 of 198 (336 Views)
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Re: [PLEASE READ] Unrecognized Video Card

Hero

Hi @pengemizt 

 

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

 

Which message are you getting ? Did you check your log file ?

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 92 of 198 (324 Views)
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Re: Unrecognized Video Card: Your video Card was not found in our Database

★★ Newbie

 

Hi,

 

I'm getting the second problem where it will play and puts it on highest settings but says it can't be found. It's a AMD Radeon(TM) Vega 8 . The vendor ID is 1002 and the device ID is 15d8 . I have found the file that needs editing but not sure what I'm supposed to change for it to work. If I could get some help please, thank you.

 

Message 93 of 198 (298 Views)
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Re: Unrecognized Video Card: Your video Card was not found in our Database

@KerriMor  It sounds like you've found graphicscards.sgr?  (If not, the default install location is Program files (x86)\Origin Games\The Sims 3\Game\Bin.)  Open it—if you're asked to choose which app to use, Notepad works fine—hit crtl-F, and search for 1309.  That will bring you to these lines:

 

card 0x6920 "AMD Radeon(TM) R9 M395 Graphics" $cardLevelMedium $resolutionHigh
card 0x1309 "AMD Radeon(TM) R7 Graphics" $cardLevelMedium $resolutionHigh
card 0x130C "AMD Radeon(TM) R7 Graphics" $cardLevelMedium $resolutionHigh

 

(with spaces in front of each line that aren't copying over properly here).

 

After the R9 M395 line, hit return, and add the text in this box:

 

    card 0x15D8 "AMD Radeon(TM) Vega 8 Graphics" $cardLevelHigh $resolutionHigh

I'm guessing on the card level, but if the settings are too high, you can turn a few down in-game, or else change the "$cardLevelHigh" to "$cardLevelMedium" above.

 

Save, quit, and launch the game once.  Then you can check whether the card is now recognized.  Go into Documents\Electronic Arts\The Sims 4, open config.log, and scroll about 30 lines down to where your card is listed.  It should say [Foune: 1, Supported: 1] now.

 

Keep in mind that any time you patch or repair the game, graphicscards.sgr will revert to its original form, and you'll need to redo the edits, at least until EA adds your card to the database.  So you might want to make a backup of the file and replace it when necessary.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 94 of 198 (272 Views)
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Unrecognized video card

★★ Novice

I have NVidia Gegorce GTX card and sims 4 says they can't recognize it. Any tips and advice would be helpful please.

Message 95 of 198 (212 Views)
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Re: Unrecognized video card

@paola148  I can show you how to add your card to the game's database.  Please go into Documents\Electronic Arts\The Sims 4, open the file called config.log, and copy the lines between "Graphics device info" (about 25 lines down) and "Options."  Paste that info here.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 96 of 198 (203 Views)
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Re: Unrecognized Video Card: Your video Card was not found in our Database

[ Edited ]
★★★★★ Expert

@crinrict 

 

New Graphics card GeForce RTX 2060 Super

Add the following line in graphicscards.sgr above this line: card 0x1f08 "NVIDIA GeForce RTX 2060 (Turing)" $cardLevelUber $resolutionHigh

card 0x1f06 "NVIDIA GeForce RTX 2060 Super (Turing)" $cardLevelUber $resolutionHigh

Message 97 of 198 (247 Views)
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Re: Unrecognized Video Card: Your video Card was not found in our Database

Hero
@jpkarlsen Is that another card that's missing ? I don't add stuff to the file, can just forward

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 98 of 198 (217 Views)
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Re: Unrecognized Video Card: Your video Card was not found in our Database

★★★★★ Expert

@crinrict 

 

Yes it is missing.

Message 99 of 198 (207 Views)
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Re: Unrecognized Video Card: Your video Card was not found in our Database

Hero
@jpkarlsen Think I already forwarded the 1f06

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 100 of 198 (201 Views)
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