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Re: Unrecognized Video Card: Your video Card was not found in our Database

by crinrict
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Original Post

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Re: [PLEASE READ] Unrecognized Video Card

★★★ Newbie

Thank you! This worked great Standard smile 

Message 181 of 198 (306 Views)
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Re: Unrecognized Video Card: Your video Card was not found in our Database

★★★ Novice

Hey,

 

So I have a brand new Laptop. Literally arrived today. So I got this error when loading up The Sims 4. I found this thread. I noticed my Graphics card wasn't in there. I have now added it the way described below. I literally copied the line, pasted and edited to what it needed to say. However when I check the config it is still saying Found:0, Supported:1. 

 

I have no idea what to do next.

 

Vendor ID: 10de. Device Id: 1F99

 

 

Thank you. Standard smile

Message 182 of 198 (246 Views)
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Re: Unrecognized Video Card: Your video Card was not found in our Database

Hero
@ShelleAmanda What's the card you have ?

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 183 of 198 (229 Views)
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Re: Unrecognized Video Card: Your video Card was not found in our Database

★★★ Novice

It is a Nvidia GeForce GTX 1650.

Message 184 of 198 (203 Views)
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Re: Unrecognized Video Card: Your video Card was not found in our Database

★★★ Novice

Hey,

 

So I restarted my laptop after doing an install for something else, and i checked it just for curiosity. And it fixed it. Standard smile

 

 

Message 185 of 198 (174 Views)
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Re: Unrecognized Video Card: Your video Card was not found in our Database

Hero
@ShelleAmanda Good to hear

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 186 of 198 (141 Views)
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Re: Unrecognized Video Card: Your video Card was not found in our Database

★★★ Novice

This is my Dxdiag, I hope you can help me tweak my sims 4 game performance for this laptop, it's lagging...thank you...

Message 187 of 198 (105 Views)
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Re: Unrecognized Video Card: Your video Card was not found in our Database

★★★ Novice
@puzzlezaddict I already sent my Dxdiag
Message 188 of 198 (101 Views)
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Re: Unrecognized Video Card: Your video Card was not found in our Database

Hero
@marrkow30 This chip is on the list but listed as unsupported. Your computer is overall a bit low in specs.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 189 of 198 (61 Views)
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Re: Unrecognized Video Card: Your video Card was not found in our Database

★★ Newbie

Hi Crin, I couldnt find how to add to the post properly, I got a new laptop 2 weeks ago to improving gaming quality, its worked fine the last two weeks and today has come up with the unrecognised video card. It was working brilliantly for the first two weeks with such crisp amazing graphics, I spent a hell of a lot of money on this laptop basically to play sims. This is my computer details: 

Processor
Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz
 
Video Card
Intel(R) UHD Graphics
 
Video Card #2
NVIDIA GeForce GTX 1050 with Max-Q Design
 
RAM
8.0 GB
 
Operating System
Windows 10
 
When I looked on my sims config it says supported 0 found 1
Thank-you
Message 190 of 198 (33 Views)
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