[PLEASE READ] Unrecognized Video Card

[crinrict]

@imperfect-angelx Unfortunately, your card is in fact listed as unsupported in the sgr file.

Your computer is all in all below specs to play the game.

[imperfect-angelx]

Oh wow, that's upsetting. I mean I can still play, it'll just be very laggy and until my Dell gets fixed, I'll have to deal. Thank you for letting me know.

[LordGinger6]

Hello, i got a RX5700 XT the gpu is up to date with [Found: 1, Supported: 1] in config but i can't launch the game.

[crinrict]

@LordGinger6 That's the first of the two issues

Did you try all the suggestions here: https://answers.ea.com/t5/Technical-Issues-PC/PLEASE-READ-Unrecognized-Video-Card/m-p/7600612#M13596...

[TheLittleThings3]

Hi,

I'm getting the second problem where it will play and puts it on highest settings but says it can't be found. It's a GTX 1650. The vendor ID is 10DE and the device ID is 1F91. I can find the file that needs editing but not sure what I'm supposed to change for it to work. Any help would be greatly appreciated.

[puzzlezaddict]

@TheLittleThings3  In graphicscards.sgr, hit crtl-F and search for 1650.  You'll see this:

card 0x2184 "NVIDIA GeForce GTX 1660 (Turing)" $cardLevelUber $resolutionHigh
card 0x1F82 "NVIDIA GeForce GTX 1650 (Turing)" $cardLevelUber $resolutionHigh
card 0x1b06 "NVIDIA GeForce GTX 1080 Ti (Pascal)" $cardLevelUber $resolutionHigh

Change the 1F82 in bold to 1F91, save, quit, and test.  Note that after a patch, or if you repair the game, you'll need to redo the edit, at least until your device ID is added to the database.

[TheLittleThings3]

@puzzlezaddict It worked. Thank you!

[pengemizt]

GTX 1660 Super

[crinrict]

Hi @pengemizt 

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

Which message are you getting ? Did you check your log file ?

[KerriMor]

Hi,

I'm getting the second problem where it will play and puts it on highest settings but says it can't be found. It's a AMD Radeon(TM) Vega 8 . The vendor ID is 1002 and the device ID is 15d8 . I have found the file that needs editing but not sure what I'm supposed to change for it to work. If I could get some help please, thank you.