Re: Unrecognized Video Card: Your video Card was not found in our Database

by crinrict
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Original Post

Re: [PLEASE READ] Unrecognized Video Card

★★★ Novice

Number: 0
Name (driver): Intel(R) UHD Graphics 620
Name (database): [Found: 0, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 3ea0, Board: 85c4103c, Chipset: 0000
Driver: igdumdim64.dll, Version: 25.20.100.6617, GUID: D7B78E66-7DE0-11CF-556A-A0A5BBC2D435
Driver version: 6617
Monitor: \\.\DISPLAY1
Texture memory: 1001MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1
Opt. features: +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz

Message 31 of 284 (1,727 Views)

Re: [PLEASE READ] Unrecognized Video Card

[ Edited ]
Hero (Retired)

@SmileyKylie2018
Then the only option left, is that Windows Defender is guilty. If there was any Windows update - including Windows Defender after update Defender could have automatically scanned your computer, discovered The Sims4 applications and found it to be malicious software.
Here's an explanation how to turn it off or add Sims 4 as an exception: https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html

It can help you too
https://support.microsoft.com/en-us/help/4046851/windows-10-allow-blocked-app-windows-security

 

A completely different problem is that your settings are not saved. Do you have any mods or CC in the game?
But this can be solved later. For now, the main problem is to start the game.

Message 32 of 284 (1,712 Views)
0

Re: [PLEASE READ] Unrecognized Video Card

@SmileyKylie2018 

 

Thanks Standard smile The game cannot find your Intel chip in the graphics cards database (Found:0). You can add it manually though which will hopefully help:

 

  1. Open the GraphicsCards.sgr file (Program Files (x86)\Origin Games\The Sims 4\Game\Bin, open I think with Notepad on a PC). The first long list of GPUs will be ATI/AMD then NVIDIA. Scroll down until you get to the Intel section 
    vendor "Intel" 0x8086
  2. Scroll down a bit further until you see the following section:
    card 0x1606 "Intel Broadwell HD Graphics M ULT GT1" $cardLevelMedium $resolutionMedium
    card 0x1626 "Intel (R) Iris Graphics 6000" $cardLevelMedium $resolutionMedium
    card 0x162B "Intel (R) Iris Graphics 6100" $cardLevelMedium $resolutionMedium
    card 0x1622 "Intel (R) Iris Graphics 6200" $cardLevelMedium $resolutionMedium
    card 0x1927 "Intel (R) HD 550" $cardLevelMedium $resolutionMedium
    card 0x1926 "Intel (R) HD 540" $cardLevelMedium $resolutionMedium
    card 0x1912 "Intel (R) HD 530" $cardLevelMedium $resolutionMedium
    card 0x191B "Intel (R) HD 530" $cardLevelMedium $resolutionMedium
    card 0x1916 "Intel (R) HD 520" $cardLevelMedium $resolutionMedium
    card 0x191E "Intel (R) HD 515" $cardLevelMedium $resolutionMedium
    card 0x1906 "Intel (R) HD 510" $cardLevelMedium $resolutionMedium
    card 0x1902 "Intel (R) HD 510" $cardLevelMedium $resolutionMedium
    card 0x5916 "Intel (R) HD 620" $cardLevelMedium $resolutionMedium
    card 0x5926 "Intel (R) HD 640" $cardLevelMedium $resolutionMedium
  3. Create a new line between the two lines I've marked in bold above and enter the following (you could c/p the other 620 line and just change the Device ID): 
    card 0x3ea0 "Intel (R) HD 620" $cardLevelMedium $resolutionMedium
  4. Close the file, saving if prompted or it doesn't autosave.

Now launch the game to the loading screen then quit. Go into the Electronic Arts > The Sims 4 folder and open the Config .log file, scroll to the top and see if your card has now been found. Under the Graphics device info bit it should now correctly identify your card and show [Found: 1, Supported: 1].


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Message 33 of 284 (1,702 Views)

Graphics Card error message

★★★★★ Novice

Hi everyone

 

Today, after installing the latest update, I received a graphics card error message.

 

It said that my graphics card was unsupported.  When I checked the Sims 4 Config file, it said that the graphics card was supported.

 

I am not having any gameplay or graphic issues.  Is the graphics card working or not?

 

Thank you

 

Standard smileError message.jpgConfig.jpg

Message 34 of 284 (1,664 Views)
0

Re: Graphics Card error message

@HolidayNowPlease

The Found: 0 means it cannot find your GPU in the GraphicsCards.sgr database file. We can add it manually though. Please read Crin's post here and provide the Device ID - https://answers.ea.com/t5/Technical-Issues-PC/PLEASE-READ-Unrecognized-Video-Card/m-p/7600944#M13596...

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 35 of 284 (1,651 Views)

Re: Unrecognized Video Card: Your video Card was not found in our Database

[ Edited ]
★★ Novice

Hello , Sims 4 cant recognize my graphic card and causes freezing and blue screen. My graphic card Geforce RTX 2070 max Q .
vendor ID : 10DE, Device ID : 1F10 is not on the list of graphics card  . so what should i do? Standard smile

Message 36 of 284 (1,623 Views)

Re: Unrecognized Video Card: Your video Card was not found in our Database

Hero

HI @dekunthlux1 

 

Try these steps

 

  1. Close the game.
  2. Navigate to programs(x86)\Origin_Games\The Sims 4\Game\bin and find the file: GraphicsCards.sgr. (Path my vary depending on your installation)
  3. Create a backup of the file
  4. Open with a text editor
  5. Find this line: card 0x1f02 "NVIDIA GeForce RTX 2070 (Turing)" $cardLevelUber $resolutionHigh
  6. Before it, add the following line: card 0x1F10  "NVIDIA GeForce RTX 2070 (Turing)" $cardLevelUber $resolutionHigh
  7. Save the the file
  8. Open the game
  9. Check if the card is now recognized in the log file.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 37 of 284 (1,602 Views)
0

Re: Unrecognized Video Card: Your video Card was not found in our Database

★★ Novice

like this one right under 0x1f08?

Message 38 of 284 (1,303 Views)
0

Re: Unrecognized Video Card: Your video Card was not found in our Database

Hero
@dekunthlux1 It doesn't matter that much where you put it. Just needs to be under the vendorID you see there. Right under 0x1f08 is fine.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 39 of 284 (1,285 Views)
0

Re: Graphics Card error message

[ Edited ]
★★★★★ Novice

Hi @Bluebellflora 

 

It says the device ID is:

AMD Radeon (TM) Vegas 8 Graphics

 

PCI\VEN_1002&DEV_15D8&SUBSYS_1EAE1043&REV_C2

 

If I understand that list correctly, the subsystem vendor ID is 1043 ASUSTek

 

PS, when I try to open the file GraphicsCards.sgr, it asks me to look for an app in the Microsoft store.  

Message 40 of 284 (1,250 Views)