trying to use meme86test but computer goes to desktop

[Madamelee]

I need to test the RAM for the computer but I have the application ready but when I shut down and restart  my computer it goes automatically to the desktop and it doesn't normally does that- and I need to get to the bootdrive in order to test my RAM

[puzzlezaddict]

@Madamelee  You may need to boot into BIOS first to set your computer to boot from the USB, or you might be able to bring up a boot menu while the computer is restarting.  Please see these instructions:

https://www.memtest86.com/tech_booting-memtest.html

[Madamelee]

i'm still figuring out how to test RAM but I can get into the boot menu but I don't see the USB drive-it's just "J"  and I have 3 boot menus to choose one- and as far as I can tell none of them look correctly.  

@puzzlezaddict 

[puzzlezaddict]

@Madamelee  I'm sorry, I have no idea what to tell you without being able to see what you're seeing.  If it's any help though, drives C and D are internal, and drive E is a DVD drive.  So if there's exactly one other option listed that's none of those three, that's the USB.  Make sure you don't have any other USB devices plugged in though.

[Madamelee]

@puzzlezaddict  

I got the memetest to run  and   all 4 cycles passed with no issues.  My parents want me to look up the thing (bulging capacitors)  you suggested in my PM (I had to show Dad the two threads+ the one PM).. but I think there's no point since I don't want to undo the casing incase we need to take it to a shop. 

[puzzlezaddict]

@Madamelee  There's no harm in taking off the front panel of the case and having a look inside.  Cases are built to support this, since people need to clean and check components from time to time.  But if this is a case of bulging capacitors, you'd wind up taking it to a repair shop anyway, so if you really don't want to do it, then I guess you could just skip the step and go right to the repair shop.

[Madamelee]

@puzzlezaddict   I was told to try to use a different Stress test too (ADIAS64)  and individually test stuff (I done 3 without playing Sims 4) but I just did trying to play Sims 4 for 5 mins each  and  1 ran fine (CPU) but  there were problems apparently with GPU and with RAM.  With that last test I couldn't get past the loading screen 

[puzzlezaddict]

@Madamelee  I'm sorry, I really don't know how else to help you.  I think the best thing is to take the computer to a repair shop to have it evaluated.